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Golden 1 Credit Union · 9 hours ago

Consumer Loan Servicing - Consumer Loan Servicing Generalist

Sacramento, CA

Full-time

Onsite

Senior Level

$27.97/hr - $30/hr

5+ years exp

Golden 1 Credit Union is seeking a Consumer Loan Servicing Generalist to provide flexible departmental support across multiple functions within Loan Servicing. The role involves assisting with loan maintenance, transaction processing, compliance, and member inquiries while collaborating with internal teams to ensure exceptional service and operational efficiency.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Loan Account Maintenance: Perform updates and changes to consumer loan accounts, including payment adjustments, due date changes, and support Servicemembers Civil Relief Act (SCRA) program

Transaction Processing: Handle payoff requests, loan adjustments, reversals, and related documentation

Title & Collateral Support: Assist with vehicle title processing, DMV paperwork, and equity loan reconveyance tasks

Insurance & Ancillary Products: Process insurance payouts, refund checks, and related servicing tasks

Member Interaction: Provide support via phone, email, and other channels for loan-related inquiries, ensuring exceptional service

Compliance: Maintain knowledge of state and federal regulations, including Bank Secrecy Act, Servicemembers Civil Relief Act, and applicable lending laws

Departmental Support: Assist with mail processing, document retrieval, and workflow monitoring to maintain production goals

Testing & Validation: Participate in system updates, upgrades, and new product deployment testing

Problem Resolution: Research and resolve issues related to loan servicing, collaborating with internal teams and external partners

Continuous Improvement: Identify opportunities for process optimization and digital innovation

Training & Development: Support onboarding and cross-training initiatives; pursue professional development opportunities

Record-Keeping: Maintain accurate documentation of interactions, transactions, and workflow

Engagement Participation: Foster a positive, inclusive work environment that inspires others through words and actions; motivates other employees by embracing and practicing Golden 1’s mission, vision, and core values

Qualification

Loan servicing operationsCompliance knowledgeAnalytical skillsProficient computer skillsAttention to detailMultitaskingTeam-orientedCommunication skillsProblem-solving skills

Required

High School or GED required

5+ years' experience in loan servicing operations or related financial roles

Strong attention to detail

Excellent communication skills

Ability to multitask

Proficiency within loan origination and servicing systems

Knowledge of compliance requirements

Demonstrated ability to work well in a team-oriented environment

Strong analytical and problem-solving skills

Ability to assess operational performance and implement improvements effectively

Knowledge of IRS rules and regulations related to deposit accounts, IRAs, and deceased member processing

Knowledge of unclaimed property laws and regulations related to dormant accounts and escheatment processes

Proficient computer skills and software experience

Preferred

Associate degree in related field or equivalent work experience

Relevant certifications, such as IRA Specialist and Deceased Specialist, are highly desirable

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)