Ellis Island Casino · 1 month ago
Host - Front Yard
LV Metro Area
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrEllis Island Casino is a well-known establishment in Las Vegas, recognized for its exceptional hospitality and dining experiences. The Host/Hostess role is primarily responsible for welcoming guests and ensuring a positive dining atmosphere while managing reservations and guest flow.
Hospitality
Responsibilities
Greet and welcome guests as they arrive at the restaurant with a warm, friendly attitude
Maintain a positive, energetic, and helpful attitude while creating a welcoming atmosphere for all guests
Escort guests to their assigned tables in a timely and efficient manner
Manage the reservation system and ensure proper seating arrangements to optimize guest flow
Answer phone calls and assist with reservations, special requests, and inquiries
Maintain a clean and organized host stand, ensuring it is stocked with necessary materials
Communicate wait times to guests and manage the guest waiting list
Coordinate with all team members to ensure seamless service and a smooth dining experience
Monitor dining area to ensure guest satisfaction, assisting with seating adjustments and special accommodations as needed
Handle guest complaints or concerns with professionalism, escalating issues to management when necessary
Ensure that all guests adhere to all guidelines and policies
Must have knowledge of the menu and additional products that are served, including all beverages and daily specials
Handle cash transactions with customers including collecting payment, issuing refunds, change, tickets, and receipts
Qualification
Required
High school diploma or equivalent
Must be at least 21 years of age
Exceptional interpersonal and communication skills
Ability to remain calm and professional under pressure in a fast-paced environment
Strong multitasking and organizational abilities
A friendly, approachable, and enthusiastic personality
Availability to work flexible hours, including evenings, weekends, and holidays
Must have a valid Nevada Health Card
The ability to submit to and pass a background check prior to hire is required
Greet and welcome guests as they arrive at the restaurant with a warm, friendly attitude
Maintain a positive, energetic, and helpful attitude while creating a welcoming atmosphere for all guests
Escort guests to their assigned tables in a timely and efficient manner
Manage the reservation system and ensure proper seating arrangements to optimize guest flow
Answer phone calls and assist with reservations, special requests, and inquiries
Maintain a clean and organized host stand, ensuring it is stocked with necessary materials
Communicate wait times to guests and manage the guest waiting list
Coordinate with all team members to ensure seamless service and a smooth dining experience
Monitor dining area to ensure guest satisfaction, assisting with seating adjustments and special accommodations as needed
Handle guest complaints or concerns with professionalism, escalating issues to management when necessary
Ensure that all guests adhere to all guidelines and policies
Must have knowledge of the menu and additional products that are served, including all beverages and daily specials
Handle cash transactions with customers including collecting payment, issuing refunds, change, tickets, and receipts
Preferred
Previous experience in a host/hostess or customer service role within a restaurant environment
Knowledge of basic restaurant operations, including reservations and guest service
Basic understanding of casino operations and customer policies
Benefits
Medical
Dental
Basic Life Insurance (included with the dental plan)
Vision
Short-term Disability
Combo plan covering accidents, hospitalizations, and critical illnesses
Free on-site parking
One free meal per shift
Paid time off
Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)
Company
Ellis Island Casino
Ellis Island Casino & Brewery is home to some of Las Vegas’ most recognized food, beverages and entertainment! Our commitment to quality and service has become a tradition for 50 years.
Founded in 1968
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase