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Skin Laundry · 9 hours ago

Clinic Manager

Denver, Colorado, United States

Full-time

Onsite

Mid, Senior Level

$68K/yr - $80K/yr

3+ years exp

Skin Laundry is a growing company focused on transforming the skin care and beauty industry. They are seeking a Clinic Manager to lead sales strategies, manage day-to-day clinic operations, and inspire a team to deliver excellent customer service and achieve sales targets.

Health Care

Responsibilities

Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals

Develop strong relationships with partners and clients for new business opportunities within the assigned area

Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events

Working directly with clients to sell memberships and products

Opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees

Manage ongoing day to day clinic operations concurrently with training new hires

Hire, develop and motivate a magnetic team

Coach and give feedback as necessary for all team members

Lead your team to deliver excellent customer experience and meet service and retail sales targets

Organize regular team communication to discuss business updates, issues, and opportunities

Evaluate and manage employee performance and develop individual career development plans

Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld

Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis

Coverage of the clinic (working on the floor and in the front)

Effectively manage all physical inventory and forecasting for service and retail

Address client issues and queries professionally, accurately, and timely

Evaluate existing business procedures and recommend improvements

Effectively create and manage team schedules to meet client needs, achieve clinic financial targets

Qualification

Management experienceSales strategyRetail MathMS Office SuiteCustomer serviceCoachingTeam leadershipCommunication skillsMentoring

Required

Minimum of 3 -5 years of management experience in a retail environment

Passion for accessible and inclusive beauty

Proficiency in Retail Math, MS Office Suite, and Outlook

Ability to maneuver through day-to-day tactics and exhibit exceptional customer service and outreach

Belief in creating an uplifting and positive company culture that fosters a true sense of belonging, valuing diversity, inclusivity, and equity

Ability to lead and mentor others

Enjoyment of working 1:1 with clients

Driven, self-motivated, and holding oneself and others to exceptional standards

Strong verbal and written communication skills

Ability to collaborate with others and thrive in a team environment

Desire to learn and evolve through coaching and mentoring

Ability to reliably commute to home clinic location and periodically travel to other clinics to provide coverage as needed

Ability to walk short distances and stand for long periods of time

Ability to lift and carry inventory and move clinic equipment, regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs

Ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices

Specific vision abilities required include close vision, depth perception, color vision, and ability to adjust focus