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MaintiMizer · 2 days ago

Customer Success Representative

Ann Arbor, MI

Full-time

Onsite

New Grad, Entry Level

MaintiMizer is seeking a Customer Success Representative to enhance customer satisfaction through effective communication and support. The role involves responding to inquiries, resolving complaints, and identifying opportunities for customer expansion while maintaining accurate records and collaborating with the team to improve service procedures.

SaaSSoftware

Hiring Manager

Timothy Good

Responsibilities

Responding to customer inquiries via phone, email, and chat

Resolve customer complaints in a professional manner

Provide product and service information and guidance

Seeking and identifying expansion opportunities with existing customers

Document and update customer records based on interactions

Follow up with customers to ensure their issues are resolved

Collaborate with the team to improve customer service procedures

Identify and escalate complex issues to the appropriate department

Maintain a positive and empathetic attitude toward customers

Secure and process existing customer renewals several months ahead of the renewal date

Track customer health and identify customers which may need additional attention

Stay updated on product knowledge and company policies

Qualification

Customer service softwareCRM toolsProblem-solvingTime managementTyping skillsComputer literacyMultitaskCommunication skillsInterpersonal skillsAttention to detailWork independently