Capital Power · 5 days ago
Desktop and Field Services Specialist
Pennsylvania, United States
Full-time
Onsite
Mid Level
3+ years expCapital Power is a growth-oriented North American energy company dedicated to transforming the energy system. The Desktop and Field Services Specialist is responsible for day-to-day support of desktops and IT infrastructure, including client support, maintenance, and collaboration with team members to ensure reliable performance.
Utilities
No H1B
Responsibilities
Providing routine support of the desktop environment by providing client support when required
Providing support services for all Capital Power users
Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager
On occasion traveling to plant locations for desktop support, in addition help with server or network physical installs
Providing support services for both operations and capital project initiatives
Understanding and following IT processes and practices, including General Computing Controls (GCC’s) to support CSOX requirements
Participating in larger initiatives or projects in a support capacity, being available when needed
Suggesting input and ideas to project managers and/or managers and peers in support of business and strategic goals relevant to the duties of the position
Resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed
Raising support issues to manager or tier two/three support when appropriate
Serving as a technical support resource in support of remote sites by understanding the technology and services provided by Information Services (IS)
Understanding of Group Policy, Application Deployment, and monthly desktop System patching via InTune and Configuration Manager
Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures
Ensuring that any anomalies are escalated to a manager for direction
Ensuring all changes follow the change management process, are detailed and approved
Collaborating with other team members within IS to improve teamwork and level of support provided by the Desktop team
Building relationships with clients to better support their needs
Qualification
Required
2 Year technical diploma in computer systems
Minimum of three years' experience in a technical support environment
Fundamental knowledge and experience with the ITIL framework (incident management)
Fundamental knowledge of the desktop operating systems (Windows 11 and onwards)
Fundamental knowledge of Microsoft InTune and Microsoft Azure
General desktop analyst skills
Experience in providing support to business users and fellow employees
Experience supporting remote locations
Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required
Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support
Good understanding of computer workstation hardware and troubleshooting skills
Legally eligible to work in United States of America
Successful candidate will undergo an education verification, reference checks and criminal record check
Preferred
A+, MCSE or MCP are an asset
Education equivalency may be considered
Benefits
Flexible and affordable employee benefits
Retirement savings
Paid time off programs
Comprehensive onboarding
Training
Programs supporting your career development
Company
Capital Power
Capital Power (TSX: CPX) is a growth-oriented power producer with approximately 12 GW of power generation at 32 facilities, plus battery energy storage across North America.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase