Apply on Employer Site

Check · 3 days ago

Partner Success Manager

San Francisco, CA

Full-time

Hybrid

Senior Level

$168K/yr - $185K/yr

5+ years exp

Check is redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. As a Partner Success Manager, you will own and advocate for partners, manage relationships, and ensure mutual success by consulting on payroll business strategies and maintaining communication with your portfolio.

Information TechnologyPaymentsSaaSSoftware

No H1B

Responsibilities

Execute all phases of the post-sales Partner lifecycle, including ownership of a target, negotiations, and account (partner) management

Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives

Consult on our Partners' payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans

Outline mutual success metrics/KPIs with our Partners that align their and Check's revenue/growth goals

Become a product and industry expert, and act as a trusted advisor to ensure every Partner is leveraging the full value of Check

Develop, execute, and maintain a communication cadence with your portfolio of Partners

Inform cross-functional counterparts on focus areas relative to Partner needs and pain points

Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies

Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management

Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check's Product team

Be the connecting element between our Partners' most important payroll functions in their business: Operations, Sales/GTM, Business Operations, Product, etc

Maintain strong reference ability across your portfolio, ensuring Check and Partner Product Marketing teams have opportunities to work together

Qualification

SaaS experiencePost-sales account managementAccount lifecycle managementCommunication skillsDocumentation skillsEmpathyFlexibilityProblem-solvingCritical thinking

Required

Bachelor's degree or equivalent, in a related field

5+ years of relevant work experience, including:

Experience in the SaaS space - experience in the fintech or payroll space a plus

Post-sales account management or existing account growth experience

Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs

Experience owning the full account lifecycle, with a track record of exceeding revenue targets, goals or quotas

Empathy and genuine care for partners - you view their success as your own

Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships

Excellent written and verbal communication skills

Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment

Fluency or familiarity with Check's primary software applications i.e. Zendesk, Google Workspace, Notion, etc

Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs

Enthusiasm for planning, adjusting, executing, winning, and celebrating as a team

Ability to work from Check's offices in New York or San Francisco a minimum of 2 days per week

Ability to travel as required, up to 25% of the time during busy periods, including to Check's annual company retreat in Mexico each spring