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First Community Credit Union · 1 day ago

Customer Service Center Representative

South Grants Pass, South Grants Pass, OR, US

Full-time

Onsite

New Grad, Entry Level

$19/hr - $25/hr

First Community Credit Union is a financial institution seeking a Customer Service Center Representative to enhance customer banking experiences. The role involves providing exceptional service, resolving complaints, and promoting financial products while adhering to compliance regulations.

BankingCredit CardsFinancial ServicesInsurance

Responsibilities

Represents the Credit Union to the members in a friendly, positive, and professional manner, and provides prompt, efficient, confidential and accurate service when answering telephone call inquiries

Responsible for researching and resolving complaints to ensure customer retention and satisfaction

Provides simple accounts research and learns to recognize member's needs for services and presents and refers them appropriately via phone, email or chat

Maintains daily, monthly and quarterly reports as assigned

Tracks daily and monthly referrals and goals

Handles all non-monetary transactions for members (i.e., transfers, loan payments, miscellaneous receipts) and other normal inquiries

Actively promote the use of Credit Union technology, including helping members with Telephone Banking, Online Banking and Bill Pay, and other automated services promoted by the Credit Union

Responds to members’ requests, problems, and complaints, and/or directs them to the proper person for specific information and assistance

Provide internal assistance to staff to help with member problem resolution

Maintain proper security of member requests, software/equipment and surroundings

This position requires a very active person to be a good listener and sell credit union products and services

Build and maintain positive member relations via telephone and personal contacts, and is responsible for proper telephone and email etiquette with a friendly can-do-attitude

Represents the Credit Union with honesty, integrity and trust at all times

Adheres to established internal policies and procedures for compliance. Completes required compliance training in a timely manner and complies with all regulations within scope of the position

Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations

Performs all other duties as assigned