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BreatheSuite · 2 days ago

Patient Enrollment Specialist - Virtual Pulmonary Rehabilitation Program

United States

Full-time

Remote

New Grad, Entry Level

BreatheSuite is at the forefront of telehealth, delivering innovative virtual pulmonary rehabilitation to help patients with chronic lung conditions lead healthier lives. They are seeking a highly articulate and organized Patient Enrollment Specialist to drive enrollment into their virtual pulmonary rehab program, addressing patient concerns and logistical barriers to ensure maximum enrollment of eligible referrals.

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Responsibilities

Serve as the primary enrollment driver. You will provide clear, in-depth education on the program's clinical value and process. Your main goal is to proactively identify, address, and overcome patient concerns, resistance, and logistical barriers (e.g., time, technology, lack of motivation) to ensure maximum enrollment of eligible referrals

Manage a high-volume pipeline of referrals, utilizing persistent and empathetic follow-up to convert referrals into active program participants. This includes managing a schedule of outreach calls and tracking patient status meticulously

Act as a reliable resource to address patient inquiries about program structure, logistics, and the general benefits of pulmonary rehabilitation, escalating only complex clinical questions to the appropriate registered physical therapists

Perform program coordination tasks as required to enhance the efficiency of the enrollment and onboarding workflow, ensuring a seamless handoff to the clinical team

Qualification

Healthcare BackgroundPulmonary Rehab KnowledgeTech SavvyPersuasive CommunicationOrganizational Skills

Required

Ability to clearly and accurately articulate the clinical benefits, components, and process of pulmonary rehabilitation with confidence

Proven ability to explain complex health information simply and empathetically. Must demonstrate strong active listening skills and the resilience to persuade and motivate hesitant patients to overcome their initial reservations and commit to the program

A self-starter with inherent motivation to meet enrollment targets. Must be comfortable discussing the program's value proposition with the objective of securing a patient's commitment

Highly organized and detail-oriented with experience managing a high-touch pipeline of referrals and coordinating schedules across multiple time zones

Comfortable working remotely and utilizing patient management software (CRM experience a plus), virtual communication platforms, and the BreatheSuite dashboard

Preferred

Previous experience or education in a clinical healthcare field (e.g., Respiratory Therapy, Nursing, Health Sciences, Physical Therapist Assistant/Aide, or Medical Sales) is highly preferred, demonstrating an understanding of chronic respiratory conditions and rehabilitation principles