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Vanguard Logistics Services · 1 day ago

Export Customer Service

West Chicago, IL

Full-time

Onsite

Entry Level

2+ years exp

Vanguard Logistics Services is an industry stalwart and a true innovator. The Export Customer Service Representative is responsible for providing exceptional customer service, ensuring accurate bookings, and facilitating communication regarding cargo and documentation to meet customer needs.

Logistics

Hiring Manager

Juana Gonzalez

Responsibilities

Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely

Working with the warehouse to ensure all cargo booked has been received prior to cut off

Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported

Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off

Complete booking requests

Arrange pick-ups with trucking company

Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted

Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry

Make sure Load Planning is aware of any special requirements on the handling of the cargo

Add any additional charges to be billed and expenses for the costs on services incurred during the booking process

Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo