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Golden 1 Credit Union · 8 hours ago

Card Investigations Specialist

Sacramento, CA

Full-time

Onsite

Mid Level

$23.09/hr - $28.50/hr

4+ years exp

Golden 1 Credit Union is focused on card investigations, and they are seeking a Card Investigations Specialist to perform tasks related to fraud and disputes on plastic cards. The role involves investigating complex fraud cases, providing training to staff, and ensuring compliance with regulations while interacting with various stakeholders to mitigate losses.

BankingFinanceFinancial Services

Responsibilities

Develop and recommend card fraud rules and analyze suggested rules from processor to decline fraudulent transactions and track fraud trends

Identify, investigate, and respond to cases of unauthorized plastic card usage, patterns, or trends that may suggest a card compromise is underway and take steps to mitigate losses to the credit union. Work with Card Investigation Technicians to develop loss prevention responses

Research and update member accounts in all systems related to account and transaction history and item research, as required, to effectively identify and react to potential fraud. Make recommendations to management for closure on deceptive member accounts

Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to management, law enforcement, and recommendation to notify members as necessary

Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the card industry with the goal to reduce losses to the credit union

Collect and review all documentation required to submit fraud claim or disputes to merchant or acquirer, including but not limited to affidavits, complete dispute forms and letters, receipts and transaction documents

Perform chargebacks to assist in the recovery of fraudulent or disputed transactions based on appropriate fraud or dispute codes as outlined by VISA regulation

Assist technicians with reviewing and making recommendations on how to process and complete pre-arbitration or pre-compliance based on expense and case at hand. Escalate all arbitrations or compliance issues that assume a risk for loss and expense to Card Investigation Senior and/or Supervisor

Process reimbursements to member accounts as appropriate with notification based on regulatory requirements

Keep informed of changes or updates related to credit card regulations or procedures through emails, publications, online resources, and procedures changes

Provides training to new technicians and provides support to existing technicians

May act as system administrator to enroll new employees, perform user maintenance, and update or change system parameters as needed

May provides support to the Supervisor on department projects

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to position

Comply with all established internal audit, security and credit union rules, regulations and departmental procedures

Additional duties may be assigned as necessary to maintain daily operations

Qualification

Visa RegulationsFraud InvestigationCredit Union KnowledgeAnalytical SkillsPC KnowledgeCommunication SkillsOrganizational SkillsAttention to Detail

Required

Successful completion of High School curriculum and /or equivalent work experience

Four years' experience processing fraud and dispute claims according to Visa Regulations or similar/comparable claims and regulations experience with two years of investigating fraud

Advanced knowledge of Visa Regulations and case preparations

Ability to analyze and communicate regulation updates to team

Ability to work independently on projects/tasks assigned

Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments

High attention to detail in working and investigating files with an emphasis on deadlines

Strong oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures

Must be dependable and able to work independently exercising sound judgment

Must be highly detail oriented with advanced organizational skills