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Texadia Systems · 1 week ago

LUXURY RESIDENTIAL SERVICE TECHNICIAN

Addison, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Texadia Systems is a company specializing in residential technology solutions, and they are seeking a Luxury Residential Service Technician. This role involves providing technical support, troubleshooting, and installation assistance, while also serving as the customer support face for technical inquiries after installation.

AudioCommercialConsultingDigital SignageResidential

Responsibilities

Responsible for service/support calls, troubleshooting most efficiently and effectively to assure timely completion and maximum performance. All installations/service calls must meet the highest quality standards set forth while assuming a professional environment onsite by self and/or with the team

Responsible for tweaking, updating and writing automation control system programs/code

Assistance with pre-installation and/or TM site survey when needed

Inspect and test fabricated racks in-house or onsite at client location

Post project walkthrough with the client, introduction to service

Client training and system overview

Understand, perform and quality check rigging/mounting of equipment and displays

Restocking and inventory of vehicle equipment/consumables daily if assigned a vehicle

Identify and solve issues that will impact the service call or projects

Provide effective communication by supplying daily updates to the Service Coordinator and client

Work with Service Coordinator to ensure service deliverables and milestones are met including closeout documentation and punch list items

The ability to perform system-level diagnostics for AV, Security, Control/Automation, Network and other technologies installed reporting issues to Service Coordinator/Support Manager

Responsible for returning RMA/DOA product to the warehouse in a timely fashion complete and undamaged

Follow all safety guidelines of Texadia Systems and client requirements

Qualification

IP based AV configurationAutomation control programmingSecurity systems configurationHome network configurationWiringTermination skillsTechnical troubleshootingCommunication skillsTeam leadership experienceCustomer service skillsAnalytical skillsTeachable dispositionProblem-solving skillsAttention to detailFlexibility

Required

Ability to configure IP based AV devices. To include EDID and HDCP settings

Ability to configure/adjust automation control programs

Ability to configure/adjust security products and systems

Ability to configure home networks

Ability to think and work independently

Impeccable wiring and termination skills as well as proper/safe installation techniques of all equipment

Must be able to read and interpret wiring, elevation and construction drawings

Ability to demonstrate planning, organizing and implementing skills that allow the successful completion of a service call, TM, Install project by a specific due date

Ability to troubleshoot and solve technical issues timely and engage manufacturers when needed

Excellent written and oral communication skills

Strong interpersonal and customer service skills

A teachable disposition and a willing attitude towards continuing education

Flexibility to work outside the job description when the need arises

Extensive experience working in a team-oriented, collaborative environment

Experience in leading a team, working with a team and the ability to work independently

Clean driving record and background check

Analytical and problem-solving/troubleshoot

Deductive reasoning skills

Excellent computer and network knowledge

Strong, coaching, mentoring and leadership abilities

Self-starter with keen attention to detail who takes great pride in their work and deliverable

Ability to effectively prioritize and execute tasks in a high-pressure environment

Possible out of town projects requiring hotel/multiple overnight trips

Ability to work day, evening or weekend shifts

Minimum high school diploma or GED

Minimum of 4 years of experience in residential technology industry

Must have a minimum of 3-5 years' experience troubleshooting, completing and technical installation of audiovisual systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of security and home automation control systems

Technical knowledge and proficiency in basic MS office applications, including MS Excel, Word, and PowerPoint