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Flex · 2 hours ago

Program manager

Buffalo Grove, IL

Full-time

Onsite

Senior Level

5+ years exp

Flex is a diversified manufacturing partner that helps market-leading brands design, build, and deliver innovative products. The Program Manager is responsible for managing the end-to-end product lifecycle for a manufacturing program, ensuring production, quality, safety, and cost targets are met while leading cross-functional teams and driving continuous improvement initiatives.

ElectronicsManufacturingProduct Design

Responsibilities

Interfacing with customers, including solving customer problems, building relationships, and managing escalations

Leading successfully small to medium-sized projects with cross-functional teams from initiation to completion in a fast-moving environment

Participating in project planning sessions and contributing to timelines and deliverables

Participating in cross-departmental teams to deliver projects or initiatives

Facilitating meetings between different teams to ensure alignment

Effectively presenting project updates to stakeholders and senior leaders

Preparing reports or presentations summarizing project progress and outcomes

Participating in lean initiatives

P&L Management / Financial Management / Cost Management: Responsible for delivering the manufacturing cost committed to the forecast. Monitor financial performance, report on Manufacturing cost FCST variances, and drive actions for improvement

Team Leadership / CFT Owner: Lead cross-functional teams (CFT), coordinating efforts across different departments

Project Planning and Procurement Execution Oversee the planning, execution, and delivery, ensuring they are completed on time and within Manufacturing cost FCST. Define and manage project scope, goals, timelines, and deliverables

Customer Relationship Management / Customer Communication: Act as customers' Program/Site representative, ensuring their needs are met. Supports customer visits. Regular updates to inform customers of project status, challenges, and successes. Site score / Quality Score / Delivery Score

KPI Tracking / Operational Excellence: Monitor and report on key performance indicators (KPIs) related to customer satisfaction, OTD, quality, Accounts Receivable (AR), and financial performance

Risk Management: Identify potential risks to the project and implement strategies to mitigate them

Contract Compliance / Management: Ensure all services and activities performed by the site follow the contract and agreements. Ensure compliance with contract terms (set by the commercial team) and manage contractual obligations, all the non-contractual situations must be escalated to GAM’s (proposal)

Scope / Change Management: Manage changes in project scope, schedule, and resources effectively. Manage Engineering Change Orders (ECOs) and Product Change Notifications (PCNs) in accordance with customer requirements. Ensure changes to scope are clear. Address any impact from the change request that needs to be adequately solved by the commercial team

Forecast Management: Acknowledge input from demand forecasts and ensure alignment with production capacities (man, machine, materials). Supports the development of accurate forecast and demand plans

Claims Management: Variance Management Tracking identifies possible claims and recoveries and addresses them with the commercial team for timely resolution

Inventory Management: Oversee inventory levels to ensure adequate supply for production at Site level

Quality Assurance: Ensure that project deliverables meet quality standards and customer expectations

Reporting and Documentation: Provide regular updates and comprehensive documentation of program activities

Continuous Improvement: Drive initiatives for process improvements and operational efficiencies

ESG and Sustainability - Customer requirements: Implement customer requirements as agreed & vetted by Commercial Teams

Qualification

Program ManagementP&L ManagementProject PlanningCustomer Relationship ManagementRisk ManagementContinuous ImprovementCross-Functional Team LeadershipCoachingQuality AssuranceMentoringCommunication Skills

Required

Bachelor's degree in supply chain management, Engineering, Business Administration, Operations Management, or related field

5+ years of experience of Program/project management in engineering, production, operations, supply chain, or related management

Provides ongoing coaching and mentoring to team members, helping them develop their skills and advance their careers

Solid understanding – good grasp of relevant concepts and practices

Exercises judgment within defined procedures and policies for selecting methods, techniques, and evaluation criteria for obtaining results

Establishes and recommends changes to policies

Make decisions to ensure that work progresses as planned

Addresses immediate issues or challenges during project execution, determining the best solutions to keep projects on track

Makes decisions related to quality assurance processes, including how to monitor and evaluate the quality of deliverables

Implements quality control processes to ensure that project deliverables meet the required standards defined in the contract

Facilitates effective communication among CFT, stakeholders, and upper management to ensure alignment and transparency

Inspires guides, and influences others towards achieving common goals

Supervises the execution of individual projects within the program, ensuring they are delivered on time, within contract scope, and on Manufacturing cost FCST

Manages changes to the program scope, schedule, and resources, ensuring that all stakeholders are informed and engaged