Senior Service Desk Technician jobs in United States
info-icon
This job has closed.
company-logo

Cupertino Electric, Inc. ยท 6 days ago

Senior Service Desk Technician

positionSan Jose, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$32.45/hr - $42.31/hr
date3+ years exp

Cupertino Electric, Inc. is a well-established company with a strong reputation for delivering complex projects. They are seeking a Senior Service Desk Technician to provide high-quality IT support across hardware, software, and enterprise services, while serving as a role model to junior team members.

ElectronicsIndustrial EngineeringReal EstateTelecommunications
badNo H1Bnote

Responsibilities

Provide advanced first-level support for hardware, software, and IT services across offices and field teams
Troubleshoot a wide range of issues including Windows workstations, printers, mobile devices, and network connectivity
Fulfill service requests such as new hire setups, account access, and peripheral deployments
Record, categorize, and prioritize tickets in alignment with ITIL-based Incident and Request Management practices
Respond to tickets efficiently and ensure resolutions are delivered within defined SLAs
Document detailed resolution steps and contribute improvements to the internal knowledge base
Follow defined escalation processes for issues requiring L2 or engineering involvement
Participate in after-hours support rotation
Support onboarding of new service desk staff through knowledge sharing and peer guidance

Qualification

Microsoft 365Windows 11ITIL processesActive DirectoryITSM platformsTroubleshooting skillsCommunicationDocumentation skills

Required

High School Diploma or GED required
3-5+ years of IT service desk or desktop support experience
Proficient in Microsoft 365, Windows 11, macOS, iOS, Active Directory, and Intune
Strong working knowledge of computer systems, peripherals, mobile devices, and printers
Experienced with ITSM platforms such as Freshservice and committed to SLA-based support
Familiar with ITIL processes including Incident, Request, Change, and Knowledge Management
Strong analytical, troubleshooting, and documentation skills
Excellent communication skills and ability to work independently or collaboratively
Consistently demonstrates initiative, follow-through, and high-quality service delivery
Applicants must be authorized to work in the United States

Preferred

Associate's Degree (AA/AS) or a Bachelor's Degree (BA/BS) in IT, Computer Science, or a related field is preferred
ITIL Foundation Certification strongly encouraged
CompTIA A+, Network+, or Microsoft certifications optional

Benefits

Competitive compensation package
Robust benefits program

Company

Cupertino Electric, Inc.

twittertwittertwitter
company-logo
For more than 70 years, Cupertino Electric, Inc.
dateFounded in 1954
location
Whittier, California, USA
people-size1001-5000 employees
web-link
http://www.cei.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-07-18Acquired

Leadership Team

leader-logo
Tom Schott
President & CEO
linkedin
leader-logo
Estrella Parker
Chief People Officer
linkedin

Recent News

Seattle TechFlash
De Soto data project employees accuse Cupertino of firing them to avoid bonuses
2025-05-17
Seattle TechFlash
Silicon Valley honors key member of the region's top electrical contractors
2025-03-28
Google Patent
Recovering small scale energy in electronic systems
2024-04-14
Company data provided by crunchbase