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Abacus Service Corporation · 5 months ago

Customer Support Representative-II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Abacus Service Corporation is working with DoorDash, which is piloting a new offering in the health sector. The role focuses on Live Operations to ensure successful deliveries with a 0% error rate, requiring strong communication and problem-solving skills.

Health CareInformation Technology

Growth Opportunities

Responsibilities

Proactively identify issues and potential failures and implement mitigation tactics

Address merchant & dasher issues with empathy and urgency

Spearhead & execute workflows that ensure we meet exceptional SLAs

Identify trends & communicate findings to the broader teams to improve our processes

Develop a deep expertise in our product, processes, systems, tools

Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Qualification

Customer service experienceBilingual in SpanishTechnical fluencyEffective written communicationG-SuiteSlackAtlassianSalesforceProblem solvingOrganizational skills

Required

Must be bilingual in Spanish

You have a Bachelor's degree or equivalent amount of work experience

You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare

You are a highly-motivated individual that can work independently

You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)

You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone

You are above average in technological fluency - and are especially comfortable with Google Sheets