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InnovAge · 21 hours ago

Associate Center Director

San Bernardino, CA

Full-time

Onsite

Director/Executive

$124K/yr - $161K/yr

7+ years exp

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. The Associate Center Director is responsible for successful execution of sound business and leadership practices to support the success of the center, overseeing day-to-day operations and supervising staff to ensure high-quality care and participant satisfaction.

Health CareHome Health CarePersonal Health

Responsibilities

Effectively supervises and manages direct reports, providing motivation and direction by example and leadership

Carries out supervisory responsibilities in accordance with organizational policies and applicable state and federal employment laws

Responsibilities include interviewing, hiring, and training employees in partnership with the Center Director; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; and applying corrective disciplinary procedures in partnership with HR and Center Director

Ensures annual employee performance reviews are conducted timely and effectively

Evaluates employee performance for compliance with established policies and objectives and contributions toward organizational goals

Sets the tone for morale, teamwork, and a positive employment culture

Regularly schedules leadership/management, department, and staff 1:1 meetings to provide development and communication forums

Works in a matrix environment with dotted-line accountability to sales, transportation, homecare, and network management teams to achieve local targets

Oversees day-to-day operations of the Adult Day Healthcare Center (ADHC), including dietary services, ensuring facility readiness, cleanliness, safety checks, and timely completion of repairs and inspections

Works with Center staff and shared partners to develop and implement practices and initiatives that promote good customer service and participant satisfaction

Manages IDT process and Care Plan Coordination Process, including oversight of the Care Plan Coordinators

Implements standardized workflows and drives continuous process improvement, compliance and efficiencies

Coordinates with Safety and Security and facilities to ensure safety and operational continuity and adequate supplies, equipment, services

Ensures staff are informed, understand expectations, undergo applicable training and adhere to standards

Partners with IT to implement tools and technology that support operational outcomes

Responsible for achieving KPI results, as applicable, across five pillars: People: Employee engagement score, Service: Participant satisfaction score, Quality: Compliance and quality targets, Growth: Census targets, Financial: Supports development of annual FTE and operations budget; manages site revenue, medical costs, operating expenses, and contribution margin

Qualification

Healthcare experienceManagement experienceWorking with elderly populationsBachelor's degreeCPR certificationFirst Aid certificationMaster's degreeBilingual