RICOH COLOMBIA · 2 weeks ago
Site Leader-2nd shift
Parma, OH
Full-time
Onsite
Entry, Mid Level
2+ years expRicoh is an integrated solutions provider and partner that connects people and technology. The Site Leader is responsible for managing service and repairs of company products at customer locations, ensuring productivity and customer satisfaction while handling technical and administrative tasks.
Information Technology & Services
Responsibilities
Achieve expected productivity levels associated with assigned workload and experience
Manage territory, inventory, and customer relationships
Demonstrate excellent technical and customer service skills
Actively drive revenue opportunities through supply leads, contract sales, network support leads, and print assessment leads
Perform full range of service procedures including diagnostics, installation, removal, and retrofits on assigned equipment
Execute basic connected installations, set up IP addresses, download printer drivers, and provide customer training on printing functions
Troubleshoot and repair or replace equipment components as necessary on B&W, color, and multifunctional devices
Demonstrate required digital competencies for assigned products
Complete technical training on new equipment as assigned
Execute all required territory management and call handling procedures
Collaborate with sales partners to maximize equipment leads and upgrade opportunities
Maintain and manage parts inventory with high accuracy
Adhere to territory backup plans
Complete all required administrative tasks accurately and on time
Comply with all company policies
Interact with external customers to determine service needs and ensure high satisfaction
Provide technical assistance to less experienced technicians
Exhibit professional appearance and demeanor at all times
Maintain productive, professional relationships with company personnel
Contribute positively as a team member
Maintain “car stock” inventory
Perform other duties as assigned
Qualification
Required
Journeyman-level technical knowledge typically gained through technical school and 2+ years of related experience
Valid state driver's license and minimum auto insurance coverage per company policy (extensive use of personal car required)
Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competencies
Methodical approach to problem-solving and troubleshooting
Strong interpersonal and verbal communication skills
Excellent customer service skills, including follow-up for issue resolution
Ability to read and comprehend technical manuals and parts books
Working knowledge of PCs and associated software applications
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase