Expedia Group · 1 week ago
Product Support Specialist
Austin Domain 11 - HomeAway
Full-time
Onsite
Entry, Mid Level
$52K/yr - $74K/yr
2+ years expExpedia Group is a company that powers global travel and is seeking a Product Support Specialist for Vrbo. In this role, you will provide world-class support to professional property managers using SaaS products, ensuring customer satisfaction and resolving issues effectively.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Troubleshoot customer problems and answer questions via phone and e-mail
Maintain 48 hour Service Level Agreement
Own customer issues from start to finish
Have clear and concise communication
Create knowledge base articles as necessary
Work with internal teams, coordinating and communicating in order to resolve customer issues
Build Customer Loyalty: Effectively meet customer needs; build productive customer relationships; take ownership for customer satisfaction and loyalty
Communication: Clearly convey information and ideas through a variety of media in a way that helps our customers understand and retain the message
Resilience: Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization
Quality / Attention to Detail: Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks
Time Management: Effectively manage time and resources to ensure that work is completed efficiently
Qualification
Required
2+ years of customer service or product support experience. SaaS preferred
Familiar with: Windows, Internet Explorer, Google Chrome, Microsoft Office, and Excel
Able to work independently and as part of a team
Able to multitask and prioritize tasks as you go
Preferred
Experienced with small computer networks, firewalls, and antivirus software a plus
Familiarity with QuickBooks or with basic accounting principles a plus
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase