NPR of America, Inc. · 1 day ago
Bilingual Customer Service Representative
Corporate Headquarters - Bardstown, KY 40004
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expNPR of America, Inc. is a premier Tier I supplier of premium piston rings, serving both the OEM and Aftermarket segments throughout the world. The Customer Service Representative will assist the sales team and customers by processing orders and providing support with sales, marketing, and customer service duties, requiring bilingual proficiency in Spanish and English.
AutomotiveManufacturing
Responsibilities
Process and manage customer orders from sales teams and customers, ensuring accuracy and on-time delivery per specifications
Communicate with customers regarding pricing, product availability, shipping schedules, delays, and order updates
Prepare and issue quotations, invoices, shipping documents, and related customer documentation
Coordinate with procurement, warehouses, freight forwarders, and sales to resolve backorders and delivery issues efficiently
Research customer needs and identify appropriate products within the company catalog
Maintain accurate customer, sales, and inventory data within company systems
Support inventory control activities, including preparing inventory reports upon request
Assist with collections by coordinating with Accounts Receivable on delinquent accounts
Build and maintain positive customer relationships while supporting sales and marketing initiatives and ensuring compliance with company policies
Qualification
Required
Bilingual in Spanish and English is required
High School Diploma or GED
Business level Spanish/English language skills verbal and written – highly proficient
Must be customer service orientated
Ability to navigate and use Microsoft Suite software (Word, PowerPoint, Excel, etc.) – EXCEL at proficient level is required
Must be detail-oriented with excellent time management capabilities
Ability to work with minimal supervision
Ability to analyze problems and arrive at strategic solutions
Excellent organizational skills with ability to prioritize and multi-task
Knowledge and ability to perform basic math and reading skills
Authorization to work in the U.S
Preferred
Minimum 1 year of experience in a similar CSR position is strongly desired but not required
Automotive parts manufacturing experience is a plus
Benefits
Affordable health insurance
Up to three weeks of paid time off in your first year
Uniform and boot allowances
Strong work-life balance
And more!
Company
NPR of America, Inc.
NPR of America, Inc. was established as a wholly owned subsidiary of Nippon Piston Ring Co.,Ltd. (NPR) in 1973. U.S.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-08-19
Company data provided by crunchbase