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TOK Commercial · 19 hours ago

Help Desk Technician

Boise, ID

Full-time

Onsite

New Grad, Entry Level

TOK Commercial is a leading commercial real estate firm in Idaho, founded in 1991. They are seeking a talented Help Desk Technician responsible for supporting and managing computers, devices, and software across the organization, providing technical troubleshooting and user assistance.

Real Estate

Responsibilities

Provide daily support and management of user devices

Participate in user support team and manage tickets through the Help Desk for both local and remote users

Troubleshoot computers, smartphones, and tablets, providing first-level hardware and software support

Troubleshoot software applications including Outlook, Word, Excel, PowerPoint, Adobe products, and other business applications

Instruct and train users on computer hardware, systems, and applications

Stay current on technology changes and recommend appropriate system updates and software upgrade timing

Perform proactive computer maintenance, including physical and digital cleaning

Maintain reliable and predictable attendance

Perform other IT duties as assigned by Management

Qualification

Windows supportTechnical troubleshootingMicrosoft Office proficiencyCustomer serviceCommunication skillsTime managementProject management

Required

Experience and knowledge supporting Windows-based devices and hardware required

Experience and knowledge supporting Windows-based software and applications required

Strong verbal and written communication skills

Intermediate proficiency in Microsoft Word, Excel, and Outlook

Ability to work under pressure in a fast-paced environment, with excellent time management and organizational skills

Ability to maintain professional relationships and deliver exceptional customer service by treating others with respect, working toward common goals, and responding promptly to issues and requests

Demonstrated ownership of tasks, project management capability, and process improvement experience

Ability to extrapolate complex technical concepts into clear, user-friendly language

Ability to remain professional while occasionally working in occasionally stressful situations

Ability to remain in a stationary position at least 50% of the time, and occasionally move about the office to access necessary materials and operate office equipment

Ability to effectively communicate with clients and team members, interpret instructions, and exchange accurate information

Sufficient visual and mental perception to comprehend written requirements, and determine appropriate actions to meet quality standards

Ability to lift and carry objects up to 30 pounds and work in an office environment that requires walking, bending, stooping, kneeling, crouching, and extended periods of sitting

Ability to crawl or position oneself to maintain computers in various locations, including under the desks and in server rooms