Farmers of Salem · 17 hours ago
Claims Adjuster Intern
Wilmington, Delaware, United States
Internship
Onsite
InternFarmers of Salem is seeking a Claims Adjuster Intern to assist with various claims-related tasks. The role involves answering phones, providing claim status updates, and understanding the basic claims process while maintaining customer service excellence.
InsuranceInsurTechProperty Insurance
Responsibilities
Answering phones, taking FNOL’s, and providing claim status updates
Research Underwriting file for applicable coverage forms and endorsements and include in claim file as needed or requested
Verify policy is active
Send underwriting alerts when appropriate
Understand Image Right workflows within the department
Understand basic claims process and clearly explain to insureds and agents
Understand basic policy coverages
Be able to use Image Right and Finys in conjunction with claim adjusting functions
Review Independent adjuster reports, determine investigation needed and applicable coverage, evaluate information to adjust reserves and/or settle claims
Identify subrogation potential
Maintain Diary
Finalize settlements by obtaining appropriate documents and/or documentation
Issue Loss and Expense payments
Issue Compliance Letters as appropriate
Prepare coverage denial letters and Reservation of Rights letters with manager oversight and approval
Prepare all other written correspondence as appropriate
Comply with Unfair Claims Settlement Practices Act for all states
Opportunity to participate in scene investigations with independent adjusters, engineers and contractors
Opportunity to participate in legal proceedings with defense attorneys i.e. mediations, settlement conferences or depositions
Opportunity to participate in on or off-site claims or insurance education or events
Deliver timely, quality customer service in all aspects of job position
Willingness to work outside of normal hours during catastrophic weather events
Other jobs as assigned
Is expected to keep confidential all information obtained during employment
Qualification
Required
Entry-level experience
Strong Customer Service Skills
Excellent Verbal and Written Communication skills
Ability to multi-task, and shift between priorities as needed throughout the workday
Ability to work well both independently and in a team environment
Planning, Organizing, and Time Management skills
Computer Skills – Excel, Word, Power Point, and ability to learn insurance systems
Company
Farmers of Salem
Farmers of Salem is a mutual insurance company specializing in insurance for home and business owners.
Founded in 1851
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-08-27
Farmers of Salem
2025-08-05
Farmers of Salem
2025-07-31
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