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Travel + Leisure Co. · 22 hours ago

Chase Agent, Marketing In House

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$75K/yr - $118K/yr

0+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, seeking a Marketing Phone Room Agent. The main responsibility of this role is to contact guests at resorts and set appointments for sales presentations while ensuring effective communication between guests and various teams.

HospitalityTour OperatorTravel

Responsibilities

Handle and perform heavy outbound call volume

Able to stick with approved sales script

Accurate data entry in system for Sales Centers

Soft score guests when needed

Maintain predetermined tour flow targets as allotted by management

Work cooperatively with other team members. Department Leaders, Marketing Managers, and Business and Resort Operations teams

Assist with pre-arrival calls

Properly schedule and book tour appointments

Handle all reschedules

Provide any needed follow up concierge service

Prepare chase material/collateral

Deliver chase material to onsite resort rooms

Prepare and send out daily numbers to The Region

Place daily confirmation calls

Work at the lobby marketing desk when required

Any other duties as assigned

Qualification

Outbound callingData entrySales persuasionMicrosoft OfficeCustomer serviceFlexible shiftsCall center experienceSalesforce familiarityActive listeningCommunication skillsProblem solvingTeamworkDetail-orientedSelf-motivated

Required

Education-High School Diploma or GED Required

Computer Literacy-Microsoft Office, Word and Excel experience required

Persuasion-Ability to persuade clients through building value to change their minds and attend a sales presentation

Active Listening- Must be able to give full attention to input that is received to use during the close

Exceptional listener with great communication skills

Demonstrated ability to work under pressure and meet deadlines

Service Orientation- Candidate must have excellent problem solving and customer service skills

Must be well spoken and professional in demeanor

Must be friendly, self-motivated, detailed oriented and able to work independently

Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs

Ability to use a computer and efficiently multi –task (i.e. read/type and talk simultaneously)

Minimum of 6 months call center customer service, reservations or equivalent experience required

Preferred

Familiar with sales force applications a plus

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees