SnapCode Inc ยท 3 hours ago
Senior Salesforce Business Analyst
United States
Contract
Remote
Senior Level
$70/hr - $75/hr
6+ years expSnapCode Inc is seeking a Senior Salesforce Business Analyst to join their Go-to Market Systems team. This role involves understanding and documenting business requirements, creating functional specifications, and enhancing the Salesforce Community platform while collaborating with various stakeholders.
Information Technology & Services
Responsibilities
Responsible for business requirement understanding, Writing JIRA User Stories, Sprint planning, backlog grooming, and working with the development team for planning and solutioning
Work closely with other teams to understand current and future requirements; suggest solutions and alternatives - transform business processes through technology. This person will be hands-on and will need to be an expert in the Salesforce Community platform
Facilitate design, implementation, maintenance and enhancement of the SFDC Community application as well as other declarative parts of the Salesforce platform
Develop and configure Salesforce Gainsight solutions, including customer health scoring, success plans, journey orchestration, lifecycle management, and reporting to enable proactive customer success initiatives
Implement AI-driven automation and intelligence using Salesforce Einstein, predictive case routing, sentiment analysis, intelligent recommendations, and automated workflows to improve service efficiency and customer experience
Partner with business domain leaders to create a robust Enterprise Application roadmap. Ensure this roadmap is well understood throughout the business functions and meet emerging requirements. Take the abstract of this roadmap down to threads of executional framework
Collaborate with other Business Systems Analyst and Product Managers in both the US and offshore locations to drive the work
Support existing Partner community solutions (and related applications), working on production support, trouble-shooting issues, and implementing small to large enhancements
Deliver Salesforce platform updates as a key member responsible for the design, development and release of strategic projects
Specify implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision and reliability of applications and software
Ensure Application Development initiatives and projects are well managed and deliver on expectations - functionality, timeliness, and cost
Able to foster a culture of transparency and a sense of purpose among the team, and create clear accountabilities and metrics
Qualification
Required
6+ years of IT experience with a Bachelor's degree in Computer Science, MIS, Computer Engineering or equivalent technical degree
3+ years of experience as a business analyst/product manager supporting Salesforce Community platform
Deep understanding of the Salesforce.com product suite including Sales Cloud, Service Cloud, FSL, Community Cloud, and the AppExchange
Hands-on experience with Salesforce Gainsight, including configuration, data modeling, rules engine, success plans, and reporting (or strong experience integrating Gainsight with Salesforce)
Knowledge of Customer Success metrics (Health Score, NPS, CSAT, Renewal Risk)
Experience implementing AI-powered automation within Salesforce using Einstein AI, predictive insights, and intelligent workflows
Experience with Einstein Bots, Digital Engagement, and AI-driven service analytics
Managing application development at scale, employing SDLC methodologies including Agile, Scrum, and DevOps
Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities
Exceptional ability to lead change using positive and collaborative methods
Strong communication skills in writing, speaking, and presenting
Able to communicate technical or complex subject matter in business terms
Accepts ownership and welcomes responsibility
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase