The Miller Group (Robert E. Miller Group) · 20 hours ago
Service Trainer
Appleton, WI
Full-time
Hybrid
Mid, Senior Level
5+ years expMiller is a leader in the welding industry, and they are seeking a Service Trainer to deliver technical service training to channel partners and end users. The role involves developing training materials, conducting service courses, and collaborating with various teams to enhance training effectiveness.
InsuranceInsurTech
Responsibilities
Conduct clear, objective-driven service courses that maximize student comprehension and retention
Schedule, promote, and fill training classes
Support and certify network partners
Represent ITW core values: Integrity, Respect, Trust, Shared Risk, Simplicity
Understand needs, trends, and drivers across key service channels (GAWDA, Rental, Work Truck, end users)
Collaborate with Training and Service teams to develop customer-backed solutions and content strategies
Contribute to long-range planning for training systems and content
Develop deep knowledge of all products covered in training, including schematics, mechanical operation, and troubleshooting
Stay current on product failures, service memos, and troubleshooting best practices
Create troubleshooting and repair procedures
Work with Product Management, Service Managers and Engineering Managers to gather customer and market insights and divisional platform strategies
Identify and produce required training materials
Work with curriculum and media teams to create content, including videos, scripts, and technical documentation
Benchmark leading service organizations to drive continuous improvement
Coordinate with Technical Publications and divisional teams to improve internally developed materials
Ensure training centers have required equipment, tools, and safety resources
Manage lab hardware, inventory, and setup
Coordinate equipment requirements for on-site customer training
Apply business simplification principles across all tasks
Communicate activities, updates, and learnings to the Service Training team and leadership
Support Training Department goals and strategy
Qualification
Required
Deliver technical service training to channel partners, independent service centers, and select end users
Develop and maintain training materials that improve troubleshooting and repair effectiveness for Miller welding systems
Conduct clear, objective-driven service courses that maximize student comprehension and retention
Schedule, promote, and fill training classes
Support and certify network partners
Represent ITW core values: Integrity, Respect, Trust, Shared Risk, Simplicity
Understand needs, trends, and drivers across key service channels (GAWDA, Rental, Work Truck, end users)
Collaborate with Training and Service teams to develop customer-backed solutions and content strategies
Contribute to long-range planning for training systems and content
Develop deep knowledge of all products covered in training, including schematics, mechanical operation, and troubleshooting
Stay current on product failures, service memos, and troubleshooting best practices
Create troubleshooting and repair procedures
Work with Product Management, Service Managers and Engineering Managers to gather customer and market insights and divisional platform strategies
Identify and produce required training materials
Work with curriculum and media teams to create content, including videos, scripts, and technical documentation
Benchmark leading service organizations to drive continuous improvement
Coordinate with Technical Publications and divisional teams to improve internally developed materials
Ensure training centers have required equipment, tools, and safety resources
Manage lab hardware, inventory, and setup
Coordinate equipment requirements for on-site customer training
Apply business simplification principles across all tasks
Communicate activities, updates, and learnings to the Service Training team and leadership
Support Training Department goals and strategy
Strong cross-functional communication; able to work with Publications, Service, Applications, Engineering, Product Management, and Customer Service
Ability to work independently, manage time effectively, and handle multiple projects
Confident, assertive, and able to navigate conflict professionally
Demonstrates integrity, reliability, and consistency
Proficiency with Microsoft Office applications
Technical aptitude required; welding experience preferred
Skilled at concise, effective presentations
Demonstrated ability to plan and meet objectives
Team-oriented with strong motivation, decision-making, and communication skills
Associate degree in Electronics/Electrical or related field required
5+ years of welding industry experience
Up to 20% overnight and air travel required
Preferred
Bachelor's degree in Business or Electrical Engineering preferred
Service and Training experience preferred
Benefits
Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
Company-Paid Insurance – Life, AD&D, Short-Term &Long-Term Disability insurance to give you peace of mind.
Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
Education Assistance – tuition reimbursement; because we believe in investing in your personal and professional development.
Company
The Miller Group (Robert E. Miller Group)
The Miller Group was founded in 1961 by Robert E. Miller, with a focus on providing insurance solutions in the construction industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sean Miller
CEO and Chairman
Recent News
2025-09-12
2025-09-02
Company data provided by crunchbase