New Era Technology NZ ยท 21 hours ago
Field Service Engineer L2
South Bend, IN
Full-time
Onsite
Mid, Senior Level
5+ years expNew Era Technology is a global team committed to creating a workplace where everyone feels valued and empowered. The Field Service Engineer L2 will provide onsite technical services to customers, focusing on the installation, maintenance, and troubleshooting of mission-critical data center systems.
Information ServicesInformation Technology
Responsibilities
Participates in system deployment projects for established service area, by delivering installation, startup and/or commissioning support services
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests
Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required
Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers, electromechanical, networking, cooling and related systems
Identifies necessary parts to resolve customer equipment failures
Maintains accurate customer service records/reports within the service management tool
Recommends improvements to manuals, operational processes and procedures as needed
Contributes to training course content development and provides training to customers and other field service personnel, as required
Contributes to the creation of knowledge articles and other technical-related documentation
Serves as a technical resource to sales and business development personnel
Maintains knowledge of supported products including certifications, if required
Other duties as assigned
Qualification
Required
Minimum of 5 years of experience in field service or a similar technical support-related position
Prior experience of working within Data Center environments is required
Experience reading mechanical and electrical Schematics
Experience working with 124/208VAC and 48V DC
Prior experience troubleshooting and repairing hardware is required, for example with electro-mechanical equipment, controllers, sensors, and actuators, pumps, etc
Ability to successfully apply technical knowledge to identify root causes
Ability to demonstrate excellent customer service and communication skills
Ability to read basic product drawings, schematics, and technical specifications
Requires the ability to manage priorities effectively
Ability to travel 25-75% with very little notice in some rare cases
Troubleshooting skills and sound technical judgment
Ability to work both onsite independently and as part of a team
Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation
Ability to pass customer-specific background check processes, if applicable
Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc
Must be able to lift to 75 pounds at times
Travel may be required 50% of the time on average
Preferred
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role
Benefits
Competitive benefits
Company
New Era Technology NZ
New Era Technology NZ provides a range of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and professional development solutions and services.
51-200 employees
H1B Sponsorship
New Era Technology NZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase