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Eversource Energy · 16 hours ago

Customer Service Center Representative III (Hybrid Schedule)

Manchester, NH

Full-time

Hybrid

Mid Level

$51K/yr - $57K/yr

3+ years exp

Eversource Energy is a company focused on providing energy solutions, and they are seeking a Customer Service Center Representative III. The role involves responding to customer inquiries, initiating outbound collection calls, and managing communications related to service applications and collections.

DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency

No H1B

Responsibilities

Successful candidates will respond to incoming telephone, email, mail, and 3rd party collections inquiries and other duties as assigned

Successful candidates will be responsible for; communicating with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters

Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts

Responding to customer calls outside regular hours in emergency situations and for planned overtime is required

Individuals must also have the ability to work under a stressful and structured environment

Qualification

Call Center experienceCustomer service experienceMicrosoft WordMicrosoft ExcelC2CACS systemsWork under stressMultilingualCommunication skillsInterpersonal skillsTeam oriented

Required

A high school diploma or the equivalent (GED) is required

Three and one-half years experience in a Call Center environment for Level III

Minimum of three years of customer service related experience is required

Intermediate Microsoft Word and Excel skills, required

Applicant is required to have working knowledge of the C2 and CACS systems

The selected candidates must be able to work Monday through Friday, 8:00 a.m. - 4:30 p.m. Responding to customer calls outside of regularly scheduled hours in emergency situations is required

Individuals must also have the ability to work under a stressful and structured environment