CVS Health · 18 hours ago
Senior Manager Product Operations - CVS Media Exchange (CMX)
New York, NY
Full-time
Hybrid
Senior Level
$83K/yr - $199K/yr
7+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Senior Manager, Product Operations will oversee Product Lifecycle Management standards and governance for the CVS Media Exchange, ensuring operational excellence and cross-functional alignment.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Own and evolve CMX’s product lifecycle methodologies, standards, tooling, templates, and quality controls
Ensure CMX-wide alignment on product discovery, development, GTM, launch, and post-launch monitoring, as well as product escalations
Govern decision gates, readiness assessments, and portfolio-level quality metrics, serving as the record keeper for end-to-end product lifecycle compliance
Maintain a single source of truth for CMX product portfolio health, including dashboards, insights, risks, and resource signals
Proactively identify cross-team risks, dependencies, and bottlenecks, driving timely resolution
Proactively communicate risks and bottlenecks to relevant cross-functional stakeholders and Leadership team
Facilitate portfolio-wide operational cadences (Quarterly/Annual planning, resource reviews, decision forums, GTM sequencing)
Partner with Product Directors, Engineering, Data, GTM, COEs, and Operations to ensure lifecycle adherence and scalable execution
Ensure COE partners maintain documented GTM processes that align with CMX Product Operations standards
Lead cross-functional initiatives impacting multiple product lines (e.g., governance enhancements, new lifecycle frameworks, enterprise onboarding to new tools)
Drive organizational adoption of lifecycle processes, templates, and operating mechanisms
Develop training, guides, and communication plans to ensure consistent understanding across teams
Act as a champion for operational excellence and continuous improvement
Mentor Product Operations Specialists; raise operational maturity across product teams
Foster a culture of accountability, openness, transparency, and predictable delivery
Serve as a trusted advisor to leadership on operational effectiveness and scaling strategies
Qualification
Required
7+ years of experience in product operations, program management, product management, or PMO in a technology, media, retail media, or digital product environment
Demonstrated success leading complex cross-functional programs and governance processes
Expertise in designing and optimizing product lifecycle frameworks and operational systems
Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
Preferred
Strong communication skills across all levels, including executives; able to influence decisions without authority
Proven ability to operate in fast-paced, ambiguous environments while maintaining clarity and structure
Experience identifying and managing risks, escalations, and organizational dependencies
Experience in Retail Media Networks, Ad Tech, or large-scale digital platform operations
Familiarity with tools such as Jira, Confluence, Airtable, Asana, or other PLM toolsets
Agile certification
Prior experience coaching or mentoring operational roles
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-13
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
Company data provided by crunchbase