Twinings · 8 hours ago
Desktop Engineer
Greensboro, NC
Full-time
Onsite
New Grad, Entry LevelTwinings is a company focused on driving growth through technology. The Desktop Engineer role involves providing on-site IT support, troubleshooting hardware and software issues, and ensuring the efficient operation of workplace technology.
Tea
Responsibilities
Providing first and second line support to colleagues using laptops, desktops, company mobile phones, and other workplace technology
Installing and configuring devices for new starters, supporting inductions and making sure users get up and running smoothly
Assisting in managing IT assets, keeping records up to date and equipment well organised
Working with experienced engineers and support teams to solve technical issues
Supporting software rollouts and technology upgrades
Developing documentation to help users understand their tech
Being a friendly and helpful face of IT for our colleagues
Helping maintain meeting room tech and company mobile phone
Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion
Partner with the ABF’s Business Technology Services (BTS) to blur the lines of the “them and us” culture and ensure the end user just sees one global BizTech team
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues
Ensure configuration information for hardware and software items is maintained within BTS’ CMDB
Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed
As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors
Provide training and support to business staff on computer operation
Undertake Local Area Network (LAN) support and troubleshooting where required
Act as SME for meeting room equipment (functionally and technically) and facilities to ensure availability and productivity of these solutions, providing knowledge transfer and training to peers and end users where needed
Provide input and complete action items related to continuous improvement to inventory management and endpoint lifecycle
Qualification
Required
Excellent technical knowledge and experience of supporting PC hardware and peripherals
Excellent technical knowledge and experience of supporting Microsoft Windows OS suite
Good knowledge of and experience of supporting Microsoft Office products
Working technical knowledge of current network protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Familiarity with ITSM/ticketing tools (ServiceNow, Freshdesk, Jira, etc.)
Experience of working within an ITIL framework
College diploma or university degree in the field of computer science and/or be able to clearly demonstrate relevant experience in a similar role(s)
Preferred
Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Exposure to Lenovo hardware platforms
Extensive knowledge of Windows 11
Extensive remote troubleshooting skills (by phone/remote control)
Benefits
Medical Insurance- Employee Only Plan Premiums Fully Covered by Employer
Dental Insurance
Vision Insurance
FSA
Employer Paid Benefits include: Life Insurance, Short Term Disability and Long-Term Disability
Paid Vacation, Holidays and Sick Time
Employer Paid Employee Assistance Program
Development Opportunities
Tuition Reimbursement
Free Telehealth Services
401k Retirement (With Employer Match and other Employer Paid Benefits included)
Wellbeing Reimbursement Fund up to $1,200 annually
Tax Prep Reimbursement Fund up to $100 annually
Discounted Pet Insurance through ASPCA
Company
Twinings
Explore over 300 years of Twinings’ innovation, creativity and masterblending expertise. For us, tea is more than just a drink.
Founded in 1706
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1964-01-01Acquired
Company data provided by crunchbase