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Ecolab · 1 day ago

Customer Service (contract)

Glenwood, IL

Contract

Hybrid

New Grad, Entry Level

$18/hr - $19.84/hr

0+ years exp

Ecolab is a company that provides water, hygiene, and energy technologies and services. They are seeking a Customer Service Representative to interact with customers, provide information about products and services, and handle complaints. The role involves resolving service or billing complaints, contacting customers for inquiries, and keeping records of customer interactions.

Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy

Responsibilities

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Qualification

Customer serviceVerbal communicationWritten communicationAttention to detailData entry softwareMS OutlookInterpersonal skillsTime management

Required

0-2 years customer service related experience required

Must be in Central or Eastern time zones

Must have reliable internet connection

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

Ability to work independently and manage one's time

Ability to accurately document and record customer/client information

Previous experience with computer applications, such as MS Outlook or data entry software

Preferred

High school diploma or GED preferred

Company

Ecolab

Glassdoor3.7

Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.

Founded in 1923

Beaver Creek, Minnesota, USA

10001+ employees