RPM Living · 16 hours ago
General Manager
US-AZ-Tempe
Full-time
Onsite
Mid, Senior Level
4+ years expRPM Living is a company that prioritizes a people-first approach to success and offers comprehensive benefits and career development opportunities. The General Manager will oversee all business operations at one or more apartment communities, ensuring high standards of resident satisfaction and team performance while managing budgets and financial reporting.
Commercial Real EstateReal Estate
Responsibilities
Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Complete annual budgets and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
Oversee resident and vendor-related communications, ensuring timely resolution of issues
Monitor property marketing efforts, including reviewing property websites and advertising
Qualification
Required
Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience
Four years in multifamily property management, with at least two years in a Community Manager role
Prior experience at a Class A or High Rise property REQUIRED
Valid driver's license required
Knowledge of multifamily property management operations, respective markets, and industry trends
Knowledge of budgeting, financial reporting, and variance analysis
Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
Skilled in Microsoft Office Suite and Property Management Software such as Yardi
Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar
Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail
Ability to effectively communicate verbally and in writing
Ability to develop solutions and resolve challenges proactively
Ability to lead, mentor, and develop on-site teams
Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency
Ability to maintain positive client relationships
Ability to think strategically and implement business plans that align with financial goals and client expectations
Benefits
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Company
RPM Living
At RPM, we do real estate management differently. We exceed every need by attracting the industry's top talent.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Berkowitz
Founder & CEO
Recent News
2025-12-05
2025-10-28
2025-10-16
Company data provided by crunchbase