Feeding South Florida® · 13 hours ago
Client Services Coordinator
Boynton Beach, Florida, United States
Full-time
Onsite
Entry Level
$20.19/hr - $22.50/hr
2+ years expFeeding South Florida is the leading domestic hunger relief organization serving multiple counties in Florida. The Client Services Coordinator is responsible for case management and benefits enrollment to increase food access for at-risk populations while providing excellent customer service and support to clients.
Non-profit Organization Management
Responsibilities
Supports, serves, and empowers clients in collaboration with a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility
Serves as a subject matter expert in safety net programs including Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Cash Assistance (TCA), and Medicare Savings Plan
Educate clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Older Adult Programs, Children Programs, and Job Training Programs
Refer clients to appropriate community partners to address barriers to breaking the cycle of hunger and poverty including LIHEAP, housing assistance, WIC, education, job training, safety/domestic violence, mental health/behavioral health, substance abuse, healthcare, legal services, and more
Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports
Works with other agencies and groups to achieve greater impact, avoid duplication and enhance the effectiveness of client services throughout FSF’s quad-county service area
Maintains positive relationships with clients, community partners, government agencies, and volunteers
Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications
Assist management as necessary
Qualification
Required
Associate degree (bachelor's degree preferred)
Must be bilingual (English/Spanish)
Minimum two years of hands-on, client services or casework experience, working with at-risk populations
Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people's concerns
Strong moral compass with the ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals
Experience with, and mastery knowledge of, all state and federal benefits assistance programs such as SNAP, TCA, and Medicaid
Ability to work under pressure in a fast-paced environment while meeting multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service
Strong leadership skills with the ability to take initiative
Strong communication skills, both written and verbal, with comfort and the ability to speak publicly and teach others
Strong computer skills with proficiency in Microsoft Office
Strong grammar, spelling, and math skills
Positive attitude, flexibility, and a good sense of humor
Must be able to complete a level 2 background
Must have access to reliable transportation
Benefits
Full medical, dental, and vision insurance
401K matching contribution
Paid Time Off (PTO)
A diverse team that is representative of the community we serve
Continuous learning opportunities
A high-performance culture that will help challenge and grow your skill set
Company
Feeding South Florida®
Feeding South Florida® provides support for 25 percent of the state’s food insecure population throughout Palm Beach, Broward, Miami-Dade, and Monroe Counties.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paco Vélez
President and CEO
Company data provided by crunchbase