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F.N.B. Corporation · 2 days ago

Employee Benefits Account Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level

7+ years exp

F.N.B. Corporation is seeking an Employee Benefits Account Manager to lead a team of Account Managers and ensure high-quality customer service. The role involves maintaining customer accounts, overseeing service department activities, and managing the training and performance of the service team.

BankingFinanceFinancial Services

Responsibilities

Services and retains an assigned book of business

Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas

Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests

Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients

Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner

Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels

Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary

Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas

Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed

Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures

Performs other related duties and projects as assigned

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines

Qualification

Management skillsCustomer service skillsInsurance knowledgeAnalytical skillsTAM system experienceCommunication skillsOrganizational skillsInterpersonal skillsMS WordMS ExcelMS PowerPointInsurance designation