Scalence L.L.C. · 2 months ago
Field Performance Advisor
Burbank, CA
Full-time
Onsite
Senior Level
7+ years expScalence L.L.C. is seeking a Field Performance Advisor responsible for optimizing performance and continuous improvement among Suppliers. The role involves engaging with Suppliers through site visits, analyzing performance metrics, and implementing process improvements to enhance efficiency and quality across various markets.
Information Technology & Services
Responsibilities
Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, (Job Hazard Assessment) JHA compliance, Ericsson tool utilization, build quality, and customer specific requirements
Based on site review and analysis, identify Supplier performance areas in need of improvement, provide feedback on site performance metrics to Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback
Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction
Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers’ KPIs, performance, current needs, etc
Act as an internal partner for Ericsson’s Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, such as supporting customer meets, site access, and validating construction drawings, to support in project completion
Based on performance metrics, identify, design, and develop process improvements for Supplier’s site construction process, as well as advancements to Ericsson tools to increase efficiency and quality, collaborating with the Automation teams to develop new tools and adjust current tools to increase Supplier’s efficiency
Based on market-level findings, work with other Field Performance Advisors around the country to identify systemic problems and propose cross-market improvements
Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working
Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between Ericsson and Supplier
Ensure Suppliers have a clear understanding of, and adhere to, Ericsson and customer processes, methods, and tools that apply to sites assigned to Suppliers in market
Continuously improve and provide feedback on Ericsson and customer specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics
Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for field-related actions from QBRs
Qualification
Required
Minimum relevant work/industry experience of 7+ years
Experience with providing design solutions and guidance on order of operations
Strong knowledge of general construction processes & procedures
Experience in managing and directing general contractor suppliers, construction scope estimation, etc. (Civils, Ground, L&A, Backhaul, Maintenance Work)
Knowledge of and ability to enforce Ericsson and customer construction and quality standards
Ability to interface with customers, property owners, and other internal and external ancillary personnel as needed
Strong knowledge of contracts (leasing, vendor facing, customer facing) and financial acumen
Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners
Experience leading or influencing teams to perform at their best
Strong understanding of applicable health and safety regulations impacting Ericsson and its suppliers in the local market
Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for telecommunications industry
Preferred
Bachelor's degree preferred
Previous experience working on Ericsson equipment portfolio is a plus
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase