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Aston Carter · 17 hours ago

Associate Project Manager

West Sacramento, CA

Contract

Onsite

Entry Level

$27.50/hr - $27.50/hr

2+ years exp

Aston Carter provides world-class corporate talent solutions and is seeking an Associate Project Manager. In this role, you will be the primary contact for customer interactions related to clinical and pharma testing, ensuring customer satisfaction and maintaining accurate logs and documentation throughout the process.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Ensuring customer satisfaction throughout laboratory processing

Maintaining customer deliverables

Resolving any issues accurately

Maintaining accurate logs of current samples in for testing

Performing quality checks on all deliverables to customers

Training other client services personnel as required

Maintaining a complaint log to document any customer issues

Notifying senior leadership of all perceived issues and complaints

Handling genetic sequencing patient tumor samples

Organizing activity for testing, intake/cataloging of samples

Communicating both with internal and external folks on testing

Handling discrepancies with testing and communicating with client or internal people as needed

Email communication primarily, proficient with Microsoft Outlook

Heavy documentation – handling study documentation as it will be submitted to the FDA, maintaining documentation every step of the way

First person to intake the sample and last person to touch it when it gets sent back out

Qualification

Regulatory complianceMedical terminologyMicrosoft ExcelClient/customer serviceData entry/integrityMicrosoft OutlookVerbal communicationWritten communicationOrganizational skillsProblem solvingInterpersonal skillsAdaptability

Required

Proficiency in computer skills, such as word processing, Excel and information systems

Understanding of regulatory compliance and HIPAA

Knowledge of medical terminology

Ability to work in various database systems

Excellent verbal and written communication skills

Positive attitude

Ability to adapt and be flexible in a fast-paced and evolving work environment

Ability to focus, not easily distracted

Comfortable with change and shifting priorities

One year experience and/or training; or equivalent combination of education and experience in related field

Minimum Of 2 Years Customer Service Experience Required

Strong skills in written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving

Intellectually curious and results oriented

Proficient in Microsoft suite

Data entry/integrity – documentation for studies on the samples