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Caesars Entertainment · 1 month ago

Hotel Front Desk Clerk (Harrah's Metropolis, Illinois)

Metropolis, IL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Caesars Entertainment is a leading hospitality company, and they are seeking a Hotel Front Desk Clerk to provide excellent customer service to guests at Harrah's Metropolis. The role involves greeting guests, managing check-ins and check-outs, and ensuring a positive experience for all visitors.

Food and Beverage

Responsibilities

Greets and welcomes customers with a smile and takes pride in being a Harrah's team member

Serves as Hotel representative and customer service role model for other employees

Understands, values, and supports the Harrah's mission statement

Knows special events, promotions, and player programs

Resolves customer issues

Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact departments customer service ratings

Responsible for the accurate check-in and checkout of guests

Ensures that all guest contact is courteous, informative and thorough

Ensures that Housekeeping cleans all rooms prior to issuing keys

Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping

Receives cash, credit cards and comps in payment, obtaining proper approval and authorization

Maintains an operating bank, renders bills and issues change

Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on property

Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino

Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements

Empowered to ensure guests problems/complaints are resolved in a prompt, courteous and efficient manner using Service Recovery tools

Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service

Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times

Qualification

Customer Service SkillsData Entry ExperienceComputer Usage SkillsMicrosoft Office ProficiencyProfessional AppearanceLocal AreaInterpersonal SkillsTeamworkFlexible Schedule