CGI · 6 days ago
Mid level Dynamics 365 / .Net Production Support Engineer
Lafayette, LA
Full-time
Hybrid
Mid Level
$63K/yr - $167K/yr
3+ years expCGI is a leading IT and business consulting services firm, and they are seeking a motivated Mid level Dynamics 365 .NET Support Engineer to join their production support team. The role involves providing hands-on support for Microsoft Dynamics 365 and .NET-based systems, ensuring stability and user satisfaction across production environments.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Assist in the development and customization of Microsoft Dynamics 365 CRM solutions using C# and .NET
Support integration efforts between Dynamics 365 and external systems using REST APIs and Azure services
Participate in the design and implementation of workflows, plugins, and business rules
Collaborate with senior developers and business analysts to understand requirements and deliver scalable solutions
Conduct unit testing and assist in debugging and troubleshooting application issues
Document technical specifications, configurations, and customizations
Document user issues, inquiries, and cases using the ticket management system (ServiceNow)
Investigate and resolve bugs, errors, and system issues affecting application functionality or usability, in alignment with defined service levels
Participate in annual disaster recovery testing and provide support as needed
Fulfill service requests (SRs) including ad-hoc reporting and data extraction tasks
Conduct technical analysis of data-related problems and escalate to upstream/downstream systems when necessary
Monitor application health and batch processes to ensure system stability
Escalate unresolved issues to product vendors when appropriate
Provide system support for deployments involving code, configuration, patching, and infrastructure updates
Manage certificate lifecycle activities including rotation, deployment, coordination, and validation
Support both production and non-production environments with tasks such as code deployment, system restarts, service recycling, IIS resets, and W3Pools recycling
Conduct performance testing and implement remediation measures to maintain optimal system performance
Collaborate with Tier 1 (MIM) and Tier 2 teams to debug and resolve issues within SLA parameters
Coordinate with product vendors for escalations and issue resolution
Partner with the System Development Core team to implement resolutions and minor enhancements
Communicate status updates to the Real Estate Lending (REL) OTS team
Work with horizontal teams to support database management and disaster recovery activities
Collaborate with SST Lending REOS teams to generate and deliver required reports
Perform system configurations in both production and non-production environments as needed
Participate in knowledge transfer sessions with the development team to ensure smooth support of new features
Stay current with vendor product updates to maintain effective system support
Qualification
Required
Experience with Microsoft Dynamics 365 (CRM or ERP modules)
3-5 years of experience in .NET development (C# preferred)
Basic understanding of SQL Server, JavaScript, and RESTful APIs
Strong analytical and problem-solving skills
Excellent communication and teamwork abilities
Preferred
Exposure to Power Platform (PowerApps, Power Automate)
Experience with Azure DevOps or Git version control
Knowledge of SSRS/SSIS and CRM SDKs
Microsoft certifications (e.g., PL-400, MB-910) are a plus
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-13
syncni.com
2026-01-09
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