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Entegra · 12 hours ago

Customer Service Manager - Pantry Operations

US-CA-SANTA CLARA

Full-time

Onsite

Mid, Senior Level

$76K/yr - $116K/yr

3+ years exp

Sodexo is seeking a dynamic Customer Service Manager - Pantry Operations to join their InReach team in Santa Clara, California and deliver exceptional service across vending, micro-market, office coffee, and pantry solutions. This role combines strategic account management with operational excellence to ensure client satisfaction, retention, and growth.

Business IntelligencePaymentsProcurement

Comp. & Benefits

Responsibilities

Serve as the primary point of contact for assigned accounts, building strong relationships

Conduct regular site visits and audits to maintain service standards and compliance

Develop and execute action plans to optimize service quality and reduce waste

Identify upsell opportunities and introduce new products and services to clients

Collaborate with internal teams to ensure consistent and high-quality service delivery

Support client site openings and implement national account standards

Assist with route-based service tasks, including restocking and equipment servicing

Qualification

Customer successAccount managementFoodservice experienceCommunicationProblem-solvingOrganizational skillsValid driver’s licenseLift 30 lbs

Required

Bachelor's degree preferred or equivalent experience

2–3 years in customer success, account management, or related roles

Valid driver's license with clean driving record; ability to travel locally

Strong communication, problem-solving, and organizational skills

Ability to lift up to 30 lbs

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Preferred

Experience in foodservice, vending, or retail merchandising is a plus

Benefits

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

Company

Entegra

Entegra is a business performance and procurement services company with bold initiatives, creative solutions and a driven advisory team ready to partner with hospitality-driven businesses to propel them forward and achieve more than ever.

Founded in 1999

Gaithersburg, Maryland, USA

51-200 employees