Mutual of Omaha Mortgage · 3 days ago
Assistant Call Coach/Team Lead
Irvine, CA
Full-time
Onsite
Entry, Mid Level
$28/hr - $28/hr
1+ years expMutual of Omaha Mortgage is a Fortune 300 Company that values responsibility and care for its employees and customers. They are seeking an Assistant Call Coach/Team Lead to blend training design, coaching, and call quality monitoring to enhance sales skills and ensure service excellence.
BankingFinanceFinancial ServicesMortgage
Responsibilities
Review and monitor calls for compliance, accuracy, and customer experience
Provide real-time coaching and feedback to improve sales and service performance
Design and deliver engaging training sessions, workshops, and role plays
Collaborate with leadership to identify training needs and create performance improvement plans
Track performance trends and report actionable insights to management
Foster a positive, motivating, and growth-focused team culture
Qualification
Required
At least one year of call coaching experience and/or a background in consumer lending, debt settlement, or financial services
Detail-oriented, highly organized, and adaptable
Ability to meet deadlines and maintain a strong record of timeliness and attendance
1+ year of call coaching, training, or sales enablement experience
Strong facilitation and presentation skills with the ability to engage and inspire
Excellent communication and interpersonal skills
Organized, adaptable, and data-driven with a passion for continuous improvement
Preferred
Experience in consumer lending, financial services, or call center operations
Benefits
Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program
Company
Mutual of Omaha Mortgage
Mutual of Omaha Mortgage specializes in sales, training, marketing and mortgage advisory services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Torrey Larsen
Executive Vice President
Recent News
2025-10-07
2025-10-04
Company data provided by crunchbase