Stanford University · 22 hours ago
Digital Library Product and Service Manager
Stanford, CA
Full-time
Hybrid
Mid, Senior Level
$126K/yr - $154K/yr
5+ years expStanford University is committed to fueling teaching, learning, and research through its Libraries. The Digital Library Product and Service Manager will manage and advance digital library services, focusing on Spotlight Exhibits and Virtual Tribunals, while collaborating with a high performing team to enhance user engagement and discovery of digital collections.
EducationHigher EducationUniversities
Responsibilities
Gather and document functional and business requirements for complex services
Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs
Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues
Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing
Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation
Advise users requiring assistance in solving complex problems or issues regarding business systems
Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users
Develop and execute user support plans and processes. Develop and deliver training materials
Serve as service manager, managing day-to-day activities associated with the lifecycle of the service
Serve as product owner on work cycles. May also serve as project lead on several concurrent projects
Conduct and synthesize research to inform decision making and planning. Make recommendations
Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations
Qualification
Required
Bachelors + 5 years experience for IT Business Analyst 2 or Bachelors + 8 years experience for IT Business Analyst 3 or a combination of education and relevant experience
Knowledge of computer system capabilities, business processes, and workflow
Experience with enterprise applications and understanding of database and index driven applications
Strong understanding of the software development life cycle
Current knowledge of changes and advances in computer and data technology
Skill in conducting interviews and facilitating group meetings
Skill in developing and conducting training programs
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
Strong listening, negotiation, and conflict resolution skills
Ability to develop and execute system test plans
Ability to document business systems
Proven problem solving and analytical thinking and ability to approach problems logically and systematically
Strong project management skills, interpersonal skills, and customer service orientation
Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting
Benefits
Career development programs
Tuition reimbursement
Course auditing
Superb retirement plans
Generous time-off
Family care resources
Health care benefits
Free commuter programs
Ridesharing incentives
Discounts
Company
Stanford University
Stanford University is a teaching and research university that focuses on graduate programs in law, medicine, education, and business.
10001+ employees
H1B Sponsorship
Stanford University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$26.52MKey Investors
National Institutes of HealthCalifornia Institute for Regenerative MedicineGRAMMY Museum
2025-09-08Grant
2025-01-30Grant· $5.6M
2023-08-17Grant
Leadership Team
Nadia Roumani
Co-founder and Senior Designer, Designing for Social Systems (DSS) Program, d.school
Howard Wolf
Vice President for Alumni Affairs
Recent News
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