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Blooming Health · 13 hours ago

Junior IT Support

New York, NY

Full-time

Hybrid

Entry Level

$67K/yr - $75K/yr

1+ years exp

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. The Junior IT Support Specialist will provide day-to-day IT support to employees, ensuring reliable, secure, and compliant IT operations across hardware, software, and systems.

AppsArtificial Intelligence (AI)Health CareSoftwareWellness

Responsibilities

Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations

Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs)

Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations

Assist with implementing and maintaining security controls, including antivirus tools, firewalls, access controls, and endpoint security

Troubleshoot and resolve IT incidents promptly, escalating complex issues when required

Perform routine system maintenance, including software updates, patches, backups, and device configuration

Create and maintain IT documentation, procedures, and compliance-related records to support audits and internal reviews

Track, maintain, and report on IT assets (hardware, peripherals, mobile devices)

Manage asset records within JustWorks HRIS, ensuring alignment with People Ops processes

Partner with People Ops, Legal, and Business Operations on technology integrations, onboarding/offboarding, and special projects as assigned

Qualification

IT support experienceHardware troubleshootingIT security best practicesSaaS toolsMobile device supportDocumentation skillsService-oriented mindsetHRISExposure to healthcareIT certificationsClear communicationAttention to detail