AEROCONTACT · 2 hours ago
Customer Service Representative (CSR) I (H/F) - MAG AEROSPACE INDUSTRIES, LLC
Carson, CA
Full-time
Onsite
New Grad, Entry LevelAEROCONTACT is part of Safran, an international high-tech group operating in aerospace, space, and defense. They are seeking a Customer Service Representative (CSR) I to act as a liaison between customers and Monogram Systems, managing repair orders and ensuring customer satisfaction through effective communication and support.
Corporate TrainingRecruitingTraining
Responsibilities
Processes customer quotations, including quotations using proper methods and practices
Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status
Escalates the prioritization of the quotation as necessary
Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments
Create customer reports and make sure customer repairs are on time
Review customer paperwork, price lists and quality paperwork to assure accuracy
Responsible for promptly answering incoming telephone calls and emails in a professional manner
Provides the customer with the most recent information and updates
Processes requests to meet quality scorecard goals and KPIs
Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction
Creates and maintains customer data records to include receiving, in process and shipping
Leading customer orders reviews weekly (or as needed) with assigned accounts
May provide additional support to the general customer service team, as needed
Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement
Follows safety guidelines and procedures in accordance to the job
Performs additional duties as assigned
Must have excellent written, verbal and presentation skills
Must be detail-oriented and have excellent customer service, organizational and follow-up skills
Must be proficient with Word, Excel and other appropriate software
Attend customer meetings concerning service and support activities
Qualification
Required
Must have excellent written, verbal and presentation skills
Must be detail-oriented and have excellent customer service, organizational and follow-up skills
Must be proficient with Word, Excel and other appropriate software
Company
AEROCONTACT
Aerocontact is an aviation company.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase