Tower Water · 4 weeks ago
Technical Account Manager - Water Treatment Field Work
New York, NY
Full-time
Onsite
Mid Level
$50K/yr - $60K/yrTower Water is a mid-size local water treatment company looking for a Technical Account Manager to manage accounts in the New York City Metropolitan Area. The role involves training, scheduling service visits, maintaining customer relations, and ensuring the efficiency of water treatment programs.
Service IndustryWaterWater Purification
Responsibilities
Training with a certified professional
Scheduling and setting work priorities
Evaluating and scheduling service for Fortune 500 Accounts
Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations
Be the key point of contact for the customer, and resolve issues and complaints to customer's satisfaction as well as provide water treatment expertise to answer questions
Ensure that material and equipment are ordered and shipped for clients
Schedule service visits to ensure against down time of water treatment program
Monitor efficiency and quality control of water treatment program
Generate reports on all services, inventory, and concerns. Review reports with management
Obtain and maintain all required training and certifications related to water treatment service
Qualification
Required
7G license or pesticide applicators licenses equivalent required
Mechanical aptitude; able to learn to use, maintain, and understand equipment and system
Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE
Decision making ability
Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
Valid Driver's License
Excellent interpersonal and organization skills, able to maintain and keep information confidential
Must be able to meet deadlines and report information timely and accurately
Computer and time management skills
Ability to work with all levels within the organization
Great customer services skills with a can-do attitude
Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
Ability to attend quarterly in-person staff meetings in New Jersey
Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
Preferred
Environmental or HVAC-related are highly preferred
Water Treatment Service Experience preferred
Flexible work hours, including late hours and weekends, but most work takes place during business hours
Experience navigating NYC highly preferred
Benefits
401K (with employer matching up to 4%)
Accrued PTO and paid holidays
Generous employer contribution towards health benefits costs
Employer paid life insurance, with additional options
Employer paid supplemental short term disability insurance
Pretax benefit options
We provide all tools required to perform duties including work computer and cell phone
All costs associated for professional certifications are paid by the company
Professional development and growth, and quarterly performance conversations
Other perks
Company
Tower Water
Tower Water is a water treatment service provider company.
Founded in 1992
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase