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ACC Management Group, Inc. · 15 hours ago

Regional Manager - Affordable Housing

Rockford, IL

Full-time

Onsite

Senior Level

5+ years exp

ACC Management Group, Inc. is seeking an experienced Regional Manager to oversee a diverse portfolio of properties across Southern Wisconsin and Northern Illinois. The role involves managing Community Managers, ensuring operational excellence, compliance, and fostering strong team performance in affordable housing programs.

Property ManagementReal EstateResidential

Responsibilities

Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company

Create and maintain a professional environment, leading by example

Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel

Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics

Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals

Establish metric driven expectations for on-site personnel and monitor progress on a regular basis

Hold on-site managers accountable for the performance and overall operations of the property

Coach on-site managers on how to develop and effectively supervise their staff personnel

Develop and evaluate performance enhancement plans for management, leasing, and maintenance

Collaborate with Human Resources and management team on recruitment and staffing needs

Interview and proactively take part in the hiring process to build an effective and successful team

Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning

Enforce strong resident relations while continuing to enact company and community policies

Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio

Identify opportunities to increase revenue and to maximize net operating income

Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement

Monitor budget variances and evaluate the need for change

Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold

Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements

Analyze needs for capital improvements and availability of funds on hand

Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely

Work with management to ensure service contracts are current and in place as needed

Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed

Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc

Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures

Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service

Work with on-site managers to resolve complex resident concerns and complaints

Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property

Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties

Complete all assigned reports and/or projects to the Regional Director and management by the required deadline

Qualification

Affordable housing experienceBudget preparationFair housing laws knowledgeOnesite softwareProject managementMarketing knowledgeLeadership skillsCommunication skillsTime managementProblem solving

Required

High School diploma or equivalent required

Minimum of 5 years of supervisory experience in the property management field required

Project based section 8 and section 42 experience required

Knowledge and understanding of current and most accurate fair housing laws

Must be able to travel to multiple properties and locations throughout the company and region

Experience in preparing annual budgets and analyzing variance reports is required

Must be able to physically inspect the properties

Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)

Maintain valid driver's license with acceptable driving record

Flexibility with working hours and longer days as needed

Ability to prioritize and possess efficient time management skills

Demonstrates excellent verbal and written communication skills

Goal-oriented and team player

Ability to work independently under tight deadlines

Exceptional problem solving and communication skills

Exhibits a high degree of professionalism and respect through appearance and interactions with others

Ability to lift and carry up to 25 pounds unassisted and as needed