Sony Honda Mobility of America · 4 hours ago
Bilingual IT Support Specialist (Japanese / English)
Torrance, CA
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
3+ years expSony Honda Mobility of America Inc. is a subsidiary of Sony Honda Mobility Inc., focused on bringing innovative electric vehicles to the US market. They are seeking a bilingual IT Support Specialist to provide high-touch technical support across multiple locations, ensuring smooth operations and collaboration with Japan-based IT teams.
AutomotiveAutonomous VehiclesRecreational Vehicles
No H1B
Responsibilities
Provide high-quality IT support to onsite and remote employees across Torrance and Culver City locations
Serve as a bilingual technical resource, supporting communication and coordination with Japan-based IT teams and stakeholders
Partner with IT managers and cross-functional teams to support new projects, deployments, and technology initiatives
Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
Troubleshoot, configure, and maintain Windows 10/11 and macOS operating systems
Support and maintain HP and Apple hardware
Install, configure, and troubleshoot Microsoft Office 365 applications and related services
Troubleshoot and support conference room audio visual systems and collaboration technology
Assist with software updates, system upgrades, and device refresh cycles
Train end users on hardware, software, and collaboration tools to improve productivity and adoption
Document IT processes, procedures, and troubleshooting guides to support scalability and consistency
Collaborate with corporate IT teams in Japan on systems, standards, and global initiatives
Monitor emerging technologies and recommend improvements to IT support practices
Qualification
Required
3 to 5 years of experience in an IT Support Specialist or similar role
Strong experience supporting Windows 10/11 and macOS environments
Proven ability to troubleshoot hardware, operating systems, and application issues efficiently
Excellent customer service skills with the ability to support both technical and non-technical users
Experience supporting Microsoft Office 365 applications and backend services
Experience supporting conference room audio visual systems
Strong documentation skills for IT processes and procedures
Business-level fluency in both English and Japanese, written and spoken
Ability to work effectively in a fast-moving, startup-style environment
Preferred
Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
Vendor certifications from Microsoft, Apple, Cisco, or similar providers
Experience with scripting or automation using PowerShell or similar tools
Experience supporting password management or secure access solutions
Experience troubleshooting VPN clients such as Cato or similar platforms
Benefits
Comprehensive medical, dental, and vision benefits
Flexible Working Policy
Paid parental leave
401k Program
“Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
Yearly bonuses (subject to eligibility)
Company phone (subject to eligibility)
Company swag
A brand new laptop and monitor
Special discounts on Sony products
Learning and Development quarterly stipend
More to come!
Company
Sony Honda Mobility of America
Sony Honda Mobility Inc. (SHM) U.S. subsidiary It is a sub-organization of Sony Honda Mobility.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase