Oncourse Home Solutions ยท 17 hours ago
Director, Digital Product Management
Naperville, IL
Full-time
Hybrid
Director/Executive
$197K/yr - $280K/yr
6+ years expOncourse Home Solutions is a people-centric organization focused on providing home warranty solutions. The Director of Digital Product Management will lead the product strategy for customer-facing digital experiences, ensuring high-quality delivery and customer-centric excellence.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Define and execute the product vision and strategy for customer-facing digital experiences across acquisition, onboarding, servicing, claims, and account management
Translate business goals into a prioritized, outcome-driven roadmap
Own the digital experience strategy across all user journeys and platform touchpoints
Lead customer research for all digital journeys; serve as the Voice of the Customer across digital channels
Identify, size, and prioritize customer and business problems using qualitative research, funnel analytics, and behavioral data
Partner with CX, Marketing, Operations, BI, and Data Science to ensure problem definitions are evidence-based, actionable, and outcome-focused
Own the digital product roadmap and backlog; prioritize initiatives based on impact, effort, and strategic alignment
Define product features, end-to-end journeys, and acceptance criteria; establish KPIs and validate performance post-launch
Partner closely with Engineering Managers to plan delivery, manage trade-offs, and ensure high-quality execution
Balance short-term optimization with long-term architectural and experience integrity
Design and run A/B tests, multivariate tests, and pilots to drive improvements in conversion, engagement, and self-service adoption
Apply experimentation frameworks and data-driven insights to continuously refine the customer experience
Act as the SME for digital customer experience, journey design, and modern product practices
Influence without authority across Technology, Marketing, Operations, BI, Finance, and other teams to align on priorities and outcomes
Communicate clearly with senior leadership on strategy, progress, risks, and business impacts
Qualification
Required
6+ years of Product Management experience with ownership of customer-facing digital products at scale
5+ years of experience of direct people management experience leading Product Management teams with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay
Experience managing multiple web properties and platforms with significant traffic and transaction volume
Proven success leading digital transformation within Agile product environments
Strong discovery and journey-mapping capabilities; you lead with problems, not solutions
Deep understanding of human-centered design, digital funnels, and behavioral analytics
Hands-on expertise with experimentation and data-driven decision making
Operates at a principal level with high autonomy and high accountability
Demonstrated ability to influence senior stakeholders and align cross-functional teams
Clear, direct, and transparent communication style; thrives in complex, fast-paced environments
Strong understanding of modern digital architectures, analytics platforms, and front-end technology
Experience collaborating closely with design systems and front-end engineering teams
Bachelor's degree or equivalent experience required
Preferred
Experience with Salesforce-integrated digital experiences a strong plus
Background in subscription or membership-based businesses a strong plus
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
2025-08-26
Company data provided by crunchbase