Partner Colorado Credit Union · 18 hours ago
IT Specialist
Arvada, CO
Full-time
Onsite
Entry Level
$55K/yr - $55K/yr
2+ years expPartner Colorado Credit Union is seeking an IT Specialist to assist in Help Desk response and coverage. The role involves troubleshooting system problems, maintaining inventory, and providing technical support to end users while working closely with the Network Administrator.
BankingFinanceFinancial Services
Responsibilities
Assist with products and services which correspond to Credit Union objectives on Data Processing system and supporting applications
Assist with troubleshooting software PC’s and IT devices
Responsible for keeping inventory up to date
Performs daily systems checks and assists in maintaining server logs
Competent listening and communication skills are essential in succeeding in this position. To be able to correctly determine the issue(s) for which the client is calling about and determine resolution
Learning the basics for of the products and services which correspond to Credit Union objectives on Data Processing system and supporting applications
Maintain and manage VOIP phone systems
Works on special projects as assigned
Performs other functions as directed or needed
Develop, implement, and maintain application software ranging from moderate to medium complexity, to established standards and specifications
Modify acquired application software using tables, profiles, and other vendor supplied customization tools to reflect approved changes specified by users
Implement approved changes to application software to maintain currency standards, correct problems, and modify or enhance applications function and security
Provide technical support and operations assistance to end users, prepare application software procedures and documentation for use, operation, back-up and recovery, problem resolution, shut-down and initialization, and process automation
Document new programs or changes to existing programs
In cooperation with the end user, test application software to assure accuracy, integrity, interoperability, and completeness to achieve desired results
Train users and validate ability to use and run applications. Document testing and training results
Continues to improve with a quality mind-set, and a proactive approach to problems, projects and goals
Displays a positive attitude towards member credit unions and co-workers
Be willing to lend a hand when needed
Communicates clearly and effectively through verbal, written, and listening channels
Maintain a positive, constructive attitude through all forms of communication
Displays a proactive approach to system security and compliance
Works within credit union policies and procedures
Maintain the integrity of sensitive information
Demonstrates proactive approach with a quality mindset and attention to detail
Displays excellent organizational and planning skills
Qualification
Required
Assist in Help Desk response and coverage
Works in conjunction with Network Administrator to inventory and update credit union workstations and install new PCs
Troubleshoot system problems and outages and work with application upgrades and installations as needed
Entry level training into hardware and software
Assist with products and services which correspond to Credit Union objectives on Data Processing system and supporting applications
Assist with troubleshooting software PC's and IT devices
Responsible for keeping inventory up to date
Performs daily systems checks and assists in maintaining server logs
Competent listening and communication skills are essential in succeeding in this position
Learning the basics for of the products and services which correspond to Credit Union objectives on Data Processing system and supporting applications
Maintain and manage VOIP phone systems
Works on special projects as assigned
Performs other functions as directed or needed
Develop, implement, and maintain application software ranging from moderate to medium complexity, to established standards and specifications
Modify acquired application software using tables, profiles, and other vendor supplied customization tools to reflect approved changes specified by users
Implement approved changes to application software to maintain currency standards, correct problems, and modify or enhance applications function and security
Provide technical support and operations assistance to end users
Prepare application software procedures and documentation for use, operation, back-up and recovery, problem resolution, shut-down and initialization, and process automation
Document new programs or changes to existing programs
In cooperation with the end user, test application software to assure accuracy, integrity, interoperability, and completeness to achieve desired results
Train users and validate ability to use and run applications
Document testing and training results
Continues to improve with a quality mind-set, and a proactive approach to problems, projects and goals
Displays a positive attitude towards member credit unions and co-workers
Be willing to lend a hand when needed
Communicates clearly and effectively through verbal, written, and listening channels
Maintain a positive, constructive attitude through all forms of communication
Displays a proactive approach to system security and compliance
Works within credit union policies and procedures
Maintain the integrity of sensitive information
Demonstrates proactive approach with a quality mindset and attention to detail
Displays excellent organizational and planning skills
Displays constant attention to detail
Has the ability to work in high-pressure situations
Has the ability to adjust to a constantly changing industry
Has the ability to maintain good organization skills
Has the ability to work well with others
Has the ability to be an active listener
Displays professionalism through all aspects
Displays a high regard towards teamwork
Displays effective, clear communication
Displays self-confidence and self-motivation
Has the ability to ensure all network security policies are met
Has the ability to focus on more than one task
Able to meet deadlines and prioritize tasks and goals
Bachelor's degree in related field or equivalent training/experience, or working towards a Bachelor's Degree with graduation within one year
Two to three years of computer experience
Preferred
One year of computer programmer experience preferred
Benefits
Annual Performance Bonus
Medical Plans
Dental
Vision
HSA
401(k) match
Life/AD&D
Accident
Hospital Indemnity
Long Term Care
Short-term Disability
Long-term Disability
Identity Theft
Paid Time Off
Paid Holidays
Personal and Professional Development
Company
Partner Colorado Credit Union
Partner Colorado Credit Union is a provider of banking, credit union and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Douglas Fagan
President / CEO
Jennifer Meyers
Chief Financial Officer
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