Harborside Inc. · 1 week ago
Retail Operations Lead (Full-time) $22.00 hour + tips (tip pooling averages $5-$12/hour)
San Ysidro
Full-time
Onsite
Entry, Mid Level
$5/hr - $12/hr
1+ years expHarborside Inc. is overseeing retail dispensary operations, and they are seeking a Retail Operations Lead to assist in ensuring efficient and compliant operations. The role involves managing inventory accuracy, optimizing customer satisfaction, and collaborating with various teams to drive sales and growth.
Alternative MedicineCannabisHealth CareMedicalNon Profit
Responsibilities
Ensures inventory accuracy and integrity by maintaining and updating inventory logs and digital tracking documents
Leads all cycle counts and end-of-year physical audits and adjusts inventory levels when discrepancies are identified
Investigates inventory discrepancies and creates action plans to prevent future variances
Supports digital menu inventory accuracy and fulfillment of guests’ orders
Maintains high customer satisfaction through efficient best sales and delivery best practices
Maintains an up-to-date understanding of market trends and customer preferences
Collaborates with marketing and merchandising teams to optimize product displays and promotions
Assists in developing and implementing sales strategies to drive revenue and growth
Performs store opening and closing procedures, including completing and reviewing AM/PM checklists and all applicable logs
Leads by example in delivering exceptional customer service
Assists in retail scheduling and delivery route optimization
Handles complex customer inquiries and complaints, escalating issues when necessary
Ensure compliance with all city and state regulations related to cannabis sales and delivery
Executes Ad Hoc Projects as assigned by direct supervisor
Qualification
Required
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft Word, with advanced knowledge in Excel
Must be 21+ years old and pass a criminal background check requirement
Company
Harborside Inc.
Lic # Oakland - C10-0000463, San Jose - C10-0000435, San Leandro - C10-0000681 (Currently Medical Only), DHS - C10-0000396 Harborside was founded to provide a new model of excellence in medical cannabis, and has earned an unmatched reputation throughout the industry and movement.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John (Jack) Nichols
Chief Compliance Officer
Company data provided by crunchbase