TEKsystems · 9 hours ago
Desktop Support Technician
Frankfort, KY
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to provide on-site technical support for end users in a fast-paced environment. The role involves device installation, troubleshooting, repair, and replacement primarily within a Windows-based environment, requiring strong communication skills and professionalism.
Information Technology
Responsibilities
Provide hands‑on desktop support, including installation, configuration, and troubleshooting of hardware and software
Support end users directly, both in person and through remote assistance tools
Configure, deploy, and maintain computer equipment and peripherals
Diagnose and resolve issues related to operating systems, applications, printers, and workstation hardware
Perform basic network troubleshooting and escalate complex issues when necessary
Document all work in a ticketing system and follow established support procedures
Deliver excellent customer service and maintain strong communication with end users
Assist with device imaging, upgrades, and migrations as needed
Work effectively under pressure while managing multiple support requests
Qualification
Required
Experience in desktop or technical support, including installation, troubleshooting, and hardware repair
Strong customer service and communication skills
Ability to work on‑site and interact directly with end users
Basic understanding of network connectivity and troubleshooting
Experience using ticketing systems and following structured workflows
Ability to work independently and as part of a team
Preferred
Experience supporting Windows‑based environments
Familiarity with device imaging, deployment, and workstation setup
Exposure to account administration and user access support
Certifications such as A+ or equivalent knowledge
Strong interpersonal skills and willingness to assist junior team members
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase