USC · 13 hours ago
Senior Administrative Director, Student Financial Services
Los Angeles, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
$160K/yr - $165K/yr
5+ years expThe University of Southern California (USC) is seeking a strategic leader for the role of Senior Administrative Director in Student Financial Services. This position involves providing vision and operational oversight for all aspects of Student Financial Services, including billing, collections, and compliance, while also leading a team to enhance operations and support students financially.
E-CommerceFashionInternetRetail
Responsibilities
Directs administrative operations through subordinate managers, supervisors and professional staff. Develops new programs and processes to enhance operations, which may include developing short and long term plans, developing and managing electronic information systems, ensuring department's conformity to university policies, and resolving complex departmental problems referred by other managers. Manages program and project directors, overseeing the development and implementation of new services
Administers personnel functions for the division. Ensures security and confidentiality of staff records. Oversees staff recruitment, staff development, and career succession planning, as assigned. Reviews all proposed departmental staff changes and approves/denies or refers to senior leadership with recommendations for action
Oversees scheduling and coordination of meetings, planned events, travel arrangements and support services. Screens and engages outside vendors for services, prepares agendas, gathers and organizes supporting information, and oversees production and ensures the distribution of related materials. Oversees functions to ensure satisfactory outcome. Evaluates vendor/external service performance and makes recommendations or corrections, as necessary
Develops and oversees implementation of internal policies covering administration, finance, safety, etc., ensuring compatibility with university policies. Interprets applicable laws, rules, regulations, policies and procedures. Ensures division compliance and approves all necessary exceptions
Demonstrated ability to anticipate needs 12–36 months in advance and align institutional resources accordingly
Ability to develop and implement multi-year strategic plans aligned with senior leadership objectives and institutional initiatives (e.g., financial resiliency, use of automation tools for process improvement, and staffing optimization)
Ability to analyze higher education and industry trends to inform and adjust long-term strategies
Proven experience leading organizations or departments through periods of transition, including restructuring and organizational change
Demonstrated ability to execute strategic initiatives while ensuring long-term operational sustainability
Expertise in evaluating and refining processes and workflows, removing bottlenecks, and implementing effective operational improvements
Ability to manage budgets effectively and optimize workforce deployment
Strong comfort working in data-driven environments to support decision-making
Experience defining, tracking, and analyzing key performance indicators (KPIs) to identify high-performing teams and guide underperforming areas toward achieving operational objectives
Ability to translate complex data into clear, concise, high-level reports for senior and executive leadership
Proficient understanding of operational budgets and the impact of student financial operations on institutional cash flow
Performs other related duties as assigned or requested
Qualification
Required
Bachelor's degree. Combined experience/education as substitute for minimum education
Five years of experience in Student Financial Services/Bursar Operations or a related area
Management experience in busy, multi-faceted department, preferably within a university setting
Ability to understand and leverage data to improve services, increase productivity, and drive meaningful change
Preferred
Master's degree
Seven years of experience in Student Financial Services/Bursar Operations or a related area
Demonstrated operational leadership experience, preferably in student services
Strong expertise in process mapping and continuous improvement
Proven ability to motivate teams and foster collaboration
Experience preparing and analyzing reports on a weekly, monthly, quarterly, and annual basis
Excellent oral and written communication skills
Ability to keep leadership informed, engaged, and aligned
Benefits
USC offers a wide variety of benefits and programs that support our staff and their families.
This support advocates work-life balance and employee well-being.
Company
USC
USC is the UK's leading multi-branded high-street fashion retailer.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-02-28Acquired
Leadership Team
A
Angus Morrison
Co-Founder
David Douglas
Founder
Recent News
2025-10-09
Company data provided by crunchbase