Colorado State University · 8 hours ago
Student Finance Advisor I (Remote)
United States
Full-time
Remote
Entry Level
$45K/yr - $47K/yr
1+ years expColorado State University Global is seeking a Student Finance Advisor I who will provide exceptional service to students by educating them on tuition, fees, and financial aid options available to cover program costs. This role involves proactive communication with students to ensure they secure financial aid and make satisfactory payment arrangements.
Education
Responsibilities
Advise assigned student population on program costs and all financing options including Title IV, military benefits and employer tuition reimbursement plans available by providing accurate, consistent, and complete information
Provide proactive customer service to follow up with students to collect necessary documentation to secure federal financial aid, military benefits, employer tuition reimbursement and private educational loans
Make outreach calls to assigned student population to discuss financial aid packages, help students understand student loan borrowing, and understand return of funds based on R2T4 in the case of a military benefits student utilizing Title IV benefits
Follow up on documentation required after start date if an exception was approved or student changed financing options
Ensure student has a financial plan to cover all costs utilizing other financing methods
Follow up with students with delinquent accounts to make satisfactory payment arrangements
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Receive incoming calls and chats
Responds to all student communication (email/phone calls) within 24 hours
Conducts scheduled appointments with new and continuing students
Monitor and respond to emails across all Student Financial Services inboxes
Ensure successful student handoff to correct resources of assistance such as disability services, enrollment services, student success counselors, etc
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited university or college required
At least one (1) year of experience in federal financial aid, student accounts and military benefits in either advising or processing positions
Adaptability & Flexibility
Critical Thinking
Customer & Personal Service
Deductive Reasoning
Establishing and Maintaining Interpersonal Relationships
Inductive Reasoning
Judgment and Decision Making
Problem-solving
Reading Comprehension
Service Orientation Systems Utilization
Written & Oral Communication
Preferred
At least one (1) year of experience working in a higher education environment
Benefits
Employer contributions to medical, dental, group life, AD&D coverage
Wellness benefit and training & development opportunities
Vision, FSA/HSA, voluntary life, and voluntary AD&D coverage
Critical illness and accident insurance
401a retirement account with a generous employer match
100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees)
Paid sick time
Paid vacation time
10 holidays per year
Access to the Colorado State Employee Assistance Program (C-SEAP) resources
Discounted pet insurance
Company
Colorado State University
At Colorado State, there’s this energy we all share—this undeniable excitement for what’s next. And it’s a feeling you can only find here.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Candace Mathiason
Co-Founder and Director Women in Science (WiSCI) Network
Antonella Torres Peralta
Belly Dance Club President/Founder
Recent News
2026-01-14
Hartford Business Journal
2025-12-08
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