Dover, DE - IT - DOE - Technology & Data Office - Product Specialist 1 jobs in United States
cer-icon
Apply on Employer Site
company-logo

Expedite Talent Solutions ยท 4 months ago

Dover, DE - IT - DOE - Technology & Data Office - Product Specialist 1

positionDover, DE
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Expedite Talent Solutions is seeking a Product Specialist 1 to provide expert support for a technical development environment product. The role involves making recommendations for improvements, managing customer tickets, and assisting in training and documentation related to the product.

IT ManagementProfessional ServicesWarehousing

Responsibilities

Make sound recommendations on functional and technical improvements to the product
Manage and complete customer tickets related to the product
Provide effective product support as needed
Provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product
Attend meetings
Complete customer service ticket requests
Submit weekly reports
Respond to emails and phone calls
Create documentation as needed
Assist in testing
Be part of the Customer Engagement team
Report to the Customer Engagement Specialist

Qualification

Product supportTechnical recommendationsCustomer engagementDocumentation creationCommunication skills

Required

Expert for a technical development or execution environment product or set of products
Make sound recommendations on functional and technical improvements to the product
Manage and complete customer tickets related to the product
Provide effective product support as needed
Provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product
Attend meetings
Complete customer service ticket requests
Submit weekly reports
Respond to emails and phone calls
Create documentation as needed
Assist in testing
Be part of the Customer Engagement team
Report to the Customer Engagement Specialist

Company

Expedite Talent Solutions

twittertwitter
company-logo
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
dateFounded in 2009
location
Alpharetta, Georgia, USA
people-size51-200 employees
web-link
https://www.expediteinc.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Sandeep Singh
Associate Director / Sr. Client Partner
linkedin
Company data provided by crunchbase